EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 231:

  Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

  A. Service level management
  B. Service catalogue management
  C. Demand management
  D. Service transition
  B. Service catalogue management

• Question 232:

  Which one of the following is NOT a valid purpose or objective of problem management?

  A. To prevent problems and resultant incidents
  B. To manage problems throughout their lifecycle
  C. To restore service to a user
  D. To eliminate recurring incidents
  C. To restore service to a user

• Question 233:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfillment, and access management
  B. Event management, incident management, change management, and access management
  C. Incident management, problem management, service desk, request fulfillment, and event management
  D. Incident management, service desk, request fulfillment, access management, and event management
  A. Event management, incident management, problem management, request fulfillment, and access management

• Question 234:

  What is the PRIMARY process for strategic communication with the service provider's customers?

  A. Service catalogue management
  B. Service portfolio management
  C. Service desk
  D. Business relationship management
  D. Business relationship management

• Question 235:

  Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  A. Service level management
  B. IT operations management
  C. Capacity management
  D. Incident management
  B. IT operations management

• Question 236:

  Which process is responsible for ensuring that appropriate testing takes place?

  A. Knowledge management
  B. Release and deployment management
  C. Service asset and configuration management D. Service level management
  B. Release and deployment management

• Question 237:

  What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  A. Employers
  B. Stakeholders
  C. Regulators
  D. Accreditors
  B. Stakeholders

• Question 238:

  In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  A. Service strategy
  B. Service design
  C. Service transition
  D. Service operation
  B. Service design