EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 11:

  Which processes are responsible for the regular review of underpinning contracts?

  A. Supplier management and service level management
  B. Supplier management and change management
  C. Availability management and service level management
  D. Supplier management and availability management
  A. Supplier management and service level management

• Question 12:

  Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

  A. Service asset and configuration management
  B. Event management
  C. Service catalogue management
  D. Problem management
  B. Event management

• Question 13:

  Which process is responsible for sourcing and delivering components of requested standard services?

  A. Request fulfilment
  B. Service portfolio management
  C. Service desk
  D. IT finance
  A. Request fulfilment

• Question 14:

  Which one of the following is the BEST definition of the term service management?

  A. A set of specialized organizational capabilities for providing value to customers in the form of services
  B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
  C. The management of functions within an organization to perform certain activities
  D. Units of organizations with roles to perform certain activities
  A. A set of specialized organizational capabilities for providing value to customers in the form of services

• Question 15:

  Which of the following is NOT an objective of Continual Service Improvement?

  A. Review and analyze Service Level Achievement results
  B. Identify activities to improve the efficiency of service management processes
  C. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
  D. Conduct activities to deliver and manage services at agreed levels to business users
  D. Conduct activities to deliver and manage services at agreed levels to business users

• Question 16:

  Which of the following is the correct definition of an outcome?

  A. The results specific to the clauses in a service level agreement (SLA)
  B. The result of carrying out an activity, following a process or delivering an IT service
  C. All the accumulated knowledge of the service provider
  D. All incidents reported to the service desk
  B. The result of carrying out an activity, following a process or delivering an IT service

• Question 17:

  Which role is accountable for the operational management of a process?

  A. Process practitioner
  B. Process manager
  C. Service manager
  D. Change manager
  B. Process manager

• Question 18:

  Which areas of service management can benefit from automation?

  1.

  Design and modeling

  2.

  Reporting

  3.

  Pattern recognition and analysis

  4.

  Detection and monitoring

  A. 1, 2 and 3 only
  B. 1, 3 and 4 only
  C. 2, 3 and 4 only
  D. All of the above
  D. All of the above

• Question 19:

  Which of the following would be most useful in helping to implement a workaround as quickly as possible?

  A. A capacity database
  B. A definitive media library
  C. A request for change
  D. A known error database
  D. A known error database

• Question 20:

  Which of the following would NOT be contained in a release policy?

  A. Naming and numbering conventions
  B. Entry and exit criteria of the release into testing
  C. Roles and responsibilities for the release
  D. The risk register for the release
  D. The risk register for the release