EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 221:

  Which statement about the service portfolio is TRUE?

  A. The service portfolio includes ail services except those managed by third parties
  B. It is an integral part of the service catalogue
  C. It allows the organization unlimited resources when planning for new service deployments
  D. It represents all resources presently engaged or being released in various stages of the service lifecycle
  D. It represents all resources presently engaged or being released in various stages of the service lifecycle

• Question 222:

  Which process is responsible for managing relationships with vendors?

  A. Change management
  B. Service portfolio management
  C. Supplier management
  D. Continual service improvement
  C. Supplier management

• Question 223:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfilment, and access management
  B. Event management, incident management, change management, and access management
  C. Incident management, problem management, service desk, request fulfilment, and event management
  D. Incident management, service desk, request fulfilment, access management, and event management
  A. Event management, incident management, problem management, request fulfilment, and access management

• Question 224:

  What are the three service provider business models?

  A. Internal service provider, outsourced 3rd party and off-shore party
  B. Internal service operations provider, external service operations provider, shared service unit
  C. Internal service provider, external service provider, outsourced 3rd party
  D. Internal service provider, external service provider, shared service unit
  D. Internal service provider, external service provider, shared service unit

• Question 225:

  Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

  1.

  Providing an understanding of what strategy is

  2.

  Ensuring a working relationship between the customer and service provider

  3.

  Defining how value is created

  A. 1 only
  B. 2 only
  C. 3 only
  D. All of the above
  D. All of the above

• Question 226:

  A process owner is responsible for which of the following?

  1.

  Defining the process strategy

  2.

  Assisting with process design

  3.

  Improving the process

  4.

  Performing all activities involved in a process

  A. 2, 3 and 4 only
  B. All of the above
  C. 1, 2 and 3 only
  D. 1, 2 and 4 only
  C. 1, 2 and 3 only

• Question 227:

  Which of the following statements about service asset and configuration management is/are CORRECT?

  1.

  A configuration item (CI) can exits as part of any numbers other CIs at the same time

  2.

  Choosing which CIs to record will depend on the level of control an organization wishes to exert.

  A. 1 only
  B. 2 only
  C. Both of the above
  D. Neither of the above
  C. Both of the above

• Question 228:

  Which of these recommendations is best practice for service level management?

  1.

  Include legal terminology in service level agreements (SLAs)

  2.

  It is NOT necessary to be able to measure all the targets in an SLA

  A. 1 only
  B. 2only
  C. Both of the above
  D. Neither of the above
  D. Neither of the above

• Question 229:

  What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  A. Business services
  B. Component services
  C. Supporting services
  D. Customer services
  C. Supporting services

• Question 230:

  Which process is responsible for low risk, frequently occurring, low cost changes?

  A. Demand management
  B. Incident management
  C. Release and deployment management
  D. Request fulfillment
  D. Request fulfillment