EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 181:

  Which of the following types of service should be included in the scope of service portfolio management?

  1.

  Those planned to be delivered

  2.

  Those being delivered

  3.

  Those that have been withdrawn from service

  A. 1 and 3 only
  B. All of the above
  C. 1 and 2 only
  D. 2 and 3 only
  B. All of the above

• Question 182:

  Which of the following statement about the service owner is INCORRECT?

  A. Carries out the day-to-day monitoring and operation of the service they own
  B. Contributes to continual improvement affecting the service they own
  C. Is a stakeholder in all of the IT processes which support the service they own
  D. Is accountable for a specific service within an organization
  A. Carries out the day-to-day monitoring and operation of the service they own

• Question 183:

  Which of the following are types of service defined in ITIL?

  1.

  Core

  2.

  Enabling

  3.

  Special

  A. 1 and 3only
  B. All of the above
  C. 1 and 2 only
  D. 2 and 3 only
  C. 1 and 2 only

• Question 184:

  What is the act of transforming resources and capabilities into valuable service better known as?

  A. Service management
  B. Incident management
  C. Resource management
  D. Service support
  A. Service management

• Question 185:

  Which of the following should IT service continuity strategy be based on?

  1.

  Design of the service metrics

  2.

  Business continuity strategy

  3.

  Business impact analysis (BIA)

  4.

  Risk assessment

  A. 1, 2 and 4 only
  B. 1, 2 and 3 only
  C. 2, 3 and 4 only
  D. 1, 3 and 4 only
  C. 2, 3 and 4 only

• Question 186:

  What are the categories of events described in the ITIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 187:

  Which of the following items would commonly be on the agenda for a change advisory board (CAB)?

  1.

  Details of failed changes

  2.

  Updates to the change schedule

  3.

  Reviews of completed changes

  A. All of the above
  B. 1 and 2only
  C. 2 and 3 only
  D. 1 and 3 only
  A. All of the above

• Question 188:

  The remediation plan should be evaluated at what point in the change lifecycle?

  A. Before the change is approved
  B. Immediately after the change has failed and needs to be backed out
  C. After implementation but before the post implementation review
  D. After the post implementation review has identified a problem with the change
  A. Before the change is approved

• Question 189:

  Which of the following activities are performed by a desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above
  B. 1, 2 and 3 only
  C. 2 and 4 only
  D. 3 and 4 only
  B. 1, 2 and 3 only

• Question 190:

  Which of the following provide value to the business from service strategy?

  1.

  Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful

  2.

  Enabling the service provider to respond quickly and effectively to changes in the business environment

  3.

  Reduction in the duration and frequency of service outages

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  C. 1 and 2 only