EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 191:

  Which of the following would be examined by a major problem review?

  1.

  Things that were done correctly

  2.

  Things that were done incorrectly

  3.

  How to prevent recurrence

  4.

  What could be done better in the future

  A. 1 only
  B. 2 and 3 only
  C. 1, 2 and 4 only
  D. All of the above
  D. All of the above

• Question 192:

  Which of the following identifies the purpose of service transition planning and support?

  A. Provide overall planning for service transitions and co-ordinate the resources they require
  B. Ensure that all service transitions are properly authorized
  C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
  D. To define testing scripts to ensure service transitions are unlikely to ever fail
  A. Provide overall planning for service transitions and co-ordinate the resources they require

• Question 193:

  Which two elements of financial management for IT services are mandatory?

  A. Budgeting and charging
  B. Accounting and charging
  C. Budgeting and accounting
  D. Costing and charging
  C. Budgeting and accounting

• Question 194:

  Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

  A. Implementing service and process improvements
  B. Reviewing measurements and metrics
  C. Creating a baseline
  D. Defining measurable targets
  D. Defining measurable targets

• Question 195:

  What guidance does ITIL give on the frequency of production of service reporting?

  A. Service reporting intervals must be defined and agreed with the customers
  B. Reporting intervals should be set by the service provider
  C. Reports should be produced weekly
  D. Service reporting intervals must be the same for all services
  A. Service reporting intervals must be defined and agreed with the customers

• Question 196:

  Which of the following are objectives of service level management?

  1: Defining, documenting and agreeing the level of FT services to be provided

  2: Monitoring, measuring and reporting the actual level of services provided

  3: Monitoring and improving customer satisfaction

  4:

  Identifying possible future markets that the service provider could operate in

  A. 1, 2 and 3 only
  B. 1 and 2 only
  C. 1, 2 and 4 only
  D. All of the above
  A. 1, 2 and 3 only

• Question 197:

  Which of the following BEST describes the purpose of access management?

  A. To provide a channel for users to request and receive standard services
  B. Provides the rights for users to be able to use a service or group of services
  C. To prevent problems and resulting Incidents from happening
  D. To detect security events and make sense of them
  B. Provides the rights for users to be able to use a service or group of services

• Question 198:

  Which of the following is the BEST description of a service-based service level agreement (SLA)?

  A. The SLA covers one service, for all the customers of that service
  B. The SLA covers an individual customer group for all services they use
  C. An SLA that covers all customers for all services
  D. An SLA for a service with no customers
  A. The SLA covers one service, for all the customers of that service

• Question 199:

  Which one of the following is NOT an aim of the change management process?

  A. To ensure the impact of changes are understood
  B. To ensure that changes are recorded and evaluated
  C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
  D. To deliver and manage IT services at agreed levels to business users
  D. To deliver and manage IT services at agreed levels to business users

• Question 200:

  Which of the following are basic concepts used in access management?

  A. Personnel, electronic, network, emergency, identity
  B. Rights, access, identity, directory services, service/service components
  C. Physical, personnel, network, emergency, service
  D. Normal, temporary, emergency, personal, group
  B. Rights, access, identity, directory services, service/service components