EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 201:

  Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  A. The IT director
  B. The process owner
  C. The service owner
  D. The customer
  B. The process owner

• Question 202:

  Which one of the following do technology metrics measure?

  A. Components
  B. Processes
  C. The end-to-end service
  D. Customer satisfaction
  A. Components

• Question 203:

  Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  A. Service level management
  B. Service portfolio management
  C. Request fulfilment
  D. Demand management
  C. Request fulfilment

• Question 204:

  Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  A. Profit
  B. Preparation
  C. Products
  D. Potential
  C. Products

• Question 205:

  Which of the following statements about processes is INCORRECT?

  A. They are units of organizations
  B. They are measurable
  C. They deliver specific results
  D. They respond to specific events
  A. They are units of organizations

• Question 206:

  Which is the correct definition of a customer facing service?

  A. One which directly supports the business processes of customers
  B. A service that cannot be allowed to fail
  C. One which is not covered by a service level agreement
  D. A service not directly used by the business
  A. One which directly supports the business processes of customers

• Question 207:

  Which of the following can include steps that will help to resolve an incident?

  1.

  Incident model

  2.

  Known error record

  A. 1 only
  B. 2only
  C. Both of the above
  D. Neither of the above
  C. Both of the above

• Question 208:

  Which function or process would provide staff to monitor events in an operations bridge?

  A. Technical management
  B. IT operations management
  C. Request fulfillment
  D. Applications management
  B. IT operations management

• Question 209:

  Which of the following is NOT one of the five individual aspects of service design?

  A. The design of the service portfolio, including the service catalogue
  B. The design of new or changed services
  C. The design of market spaces
  D. The design of the technology architectures
  C. The design of market spaces

• Question 210:

  Which one of the following is concerned with policy and direction?

  A. Capacity management
  B. Governance
  C. Service design
  D. Service level management
  B. Governance