EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 171:

  Which of the following are within the scope of service asset and configuration management?

  1.

  Identification of configuration items (CIs)

  2.

  Recording relationships between CIs

  3.

  Recording and control of virtual CIs

  4.

  Approving finance for the purchase of software to support service asset and configuration management

  A. 1, 2 and 3 only
  B. All of the above
  C. 1, 2 and 4 only
  D. 3 and 4 only
  A. 1, 2 and 3 only

• Question 172:

  In which document would you expect to see an overview of actual service achievements against targets?

  A. Operational level agreement (OLA)
  B. Capacity plan
  C. Service level agreement (SLA)
  D. SLA monitoring chart (SLAM)
  D. SLA monitoring chart (SLAM)

• Question 173:

  Which of the following statements MOST correctly identifies the scope of design coordination activities?

  A. Only changes that introduce new services are included
  B. All changes are mandated to be included
  C. Only changes to business critical systems are included
  D. Any changes that would benefit the organization are included
  D. Any changes that would benefit the organization are included

• Question 174:

  Within service design, what is the key output handed over to service transition?

  A. Measurement, methods and metrics
  B. Service design package
  C. Service portfolio design
  D. Process definitions
  B. Service design package

• Question 175:

  The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  A. People, process, partners, performance
  B. Performance, process, products, plans
  C. People, process, products, partners
  D. People, products, plans, partners
  C. People, process, products, partners

• Question 176:

  What are the categories of event described in the UIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 177:

  A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

  A. Be accountable for the outcome of an activity
  B. Perform an activity
  C. Be kept up-to-date on the progress of an activity
  D. Manage an activity
  C. Be kept up-to-date on the progress of an activity

• Question 178:

  Which process includes business, service and component sub-processes?

  A. Capacity management
  B. Incident management
  C. Service level management
  D. Financial management
  A. Capacity management

• Question 179:

  Which process will regularly anal0yse incident data to identify discernible trends?

  A. Service level management
  B. Problem management
  C. C0hange management
  D. Event management
  B. Problem management

• Question 180:

  Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

  A. Change management
  B. IT service continuity management
  C. Financial management for IT services
  D. Service catalog management
  B. IT service continuity management