EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 161:

  Availability management is directly responsible for the availability of which of the following?

  A. IT services and components
  B. IT services and business processes
  C. Components and business processes
  D. IT services, components and business processes
  A. IT services and components

• Question 162:

  Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
  B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
  D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

• Question 163:

  Which of the following BEST describes technical management?

  A. A function responsibilities for facilities management and building control systems
  B. A function that provides hardware repair services for technology involved in the delivery of service to customers
  C. Senior managers responsibilities for all staff within the technical support function
  D. A function that includes providing technical expertise and overall management of the IT infrastructure
  D. A function that includes providing technical expertise and overall management of the IT infrastructure

• Question 164:

  What is the result of carrying out an activity, following a process or delivering an IT service known as?

  A. Outcome
  B. Incident
  C. Change
  D. Problem
  A. Outcome

• Question 165:

  From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

  A. User
  B. Customer
  C. Supplier
  D. Administrator
  B. Customer

• Question 166:

  Which process would maintain policies, standards and models for service transition activities and processes?

  A. Change management
  B. Capacity management
  C. Service transition planning and support
  D. Release management
  C. Service transition planning and support

• Question 167:

  Which one of the following can help determine the level of impact of a problem?

  A. Definitive media library (DML)
  B. Configuration management system (CMS)
  C. Statement of requirements (SOR)
  D. Standard operating procedures (SOP)
  B. Configuration management system (CMS)

• Question 168:

  Which one of the following statements about incident reporting and logging is CORRECT?

  A. Incidents can only be reported by users
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  C. All calls to the service desk must be logged as incidents
  D. Incidents reported by technical staff must also be logged as problems
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

• Question 169:

  Which of the following are benefits to the business of implementing service transition?

  1.

  Better reuse and sharing of assets across projects and resources

  2.

  Reduced cost to design new services

  3.

  Result in higher volume of successful changes

  A. 1 and 2 only
  B. 2 and 3 only
  C. 1 and 3 only
  D. None of the above
  C. 1 and 3 only

• Question 170:

  Which statement about the emergency change advisory board (ECAB) is CORRECT?

  A. The ECAB considers every high priority request for change (RFC)
  B. Amongst the duties of the ECAB is the review of completed emergency changes
  C. The ECAB will be used for emergency changes where there may not be time to call a full CAB
  D. The ECAB will be chaired by the IT Director
  C. The ECAB will be used for emergency changes where there may not be time to call a full CAB