EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 151:

  Which one of the following is the BEST description of a service request?

  A. A request from a user for information, advice or for a standard change
  B. Anything that the customer wants and is prepared to pay for
  C. Any request or demand that is entered by a user via a self-help web-based interface
  D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
  A. A request from a user for information, advice or for a standard change

• Question 152:

  Which one of the following is an objective of release and deployment management?

  A. To standardize methods and procedures used for efficient and prompt handling of all changes
  B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
  C. To ensure that the overall business risk of change is optimized
  D. To define and agree release and deployment plans with customers and stakeholders
  D. To define and agree release and deployment plans with customers and stakeholders

• Question 153:

  Which of the following statements MOST correctly identifies the scope of design coordination activities?

  A. Only changes that introduce new services
  B. It is mandatory that all changes are subject to design coordination activity
  C. Only changes to business critical systems
  D. Any change that the organization believes could benefit
  D. Any change that the organization believes could benefit

• Question 154:

  What is the primary focus of business capacity management?

  A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  B. Review of all capacity supplier agreements and underpinning contracts with supplier management
  C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

• Question 155:

  Which statement should NOT be part of the value proposition for Service Design?

  A. Reduced total cost of ownership
  B. Improved quality of service
  C. Improved Service alignment with business goals
  D. Better balance of technical skills to support live services
  D. Better balance of technical skills to support live services

• Question 156:

  Which of the following is NOT a valid objective of problem management?

  A. To prevent problems and their resultant Incidents
  B. To manage problems throughout their lifecycle
  C. To restore service to a user
  D. To eliminate recurring incidents
  C. To restore service to a user

• Question 157:

  Which of the following is NOT a benefit of using public frameworks and standards?

  A. Knowledge of public frameworks is more likely to be widely distributed
  B. They are always free ensuring they can be implemented quickly
  C. They are validated across a wide range of environments making them more robust
  D. They make collaboration between organizations easier by giving a common language
  B. They are always free ensuring they can be implemented quickly

• Question 158:

  Which one of the following would NOT be defined as part of every process?

  A. Roles
  B. Inputs and outputs
  C. Functions
  D. Metrics
  C. Functions

• Question 159:

  What is the primary focus of the business management?

  A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  B. Review of all capacity supplier agreements and underpinning contracts with supplier management
  C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

• Question 160:

  Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  A. Service design
  B. Service transition
  C. Continual service improvement
  D. Service operation
  A. Service design