EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 141:

  Which of the following are types of service defined in ITIL?

  1.

  Enabling

  2.

  Core

  3.

  Enhancing

  4.

  Computer

  A. 1, 3 and 4 only
  B. 2, 3 and 4 only
  C. 1, 2 and 4 only
  D. 1, 2 and 3 only
  D. 1, 2 and 3 only

• Question 142:

  Which of the following should be considered when designing measurement systems, methods and metrics?

  1.

  The services

  2.

  The architectures

  3.

  The configuration items

  4.

  The processes

  A. 1, 2 and 3 only
  B. 1, 3 and 4 only
  C. 2, 3 and 4 only
  D. All of the above
  D. All of the above

• Question 143:

  Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

  A. Service level management
  B. Financial management
  C. Demand management
  D. Risk management
  B. Financial management

• Question 144:

  Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  A. To ensure that a service can be managed and operated in accordance with constraints specified during design
  B. To design and develop capabilities for service management
  C. To provide good-quality knowledge and information about services
  D. To plan the resources required to manage a release
  B. To design and develop capabilities for service management

• Question 145:

  Which one of the following is an objective of service transition?

  A. To negotiate service levels for new services
  B. To ensure that service changes create the expected business value
  C. To minimize the impact of service outages on day-to-day business activities
  D. To plan and manage entries in the service catalogue
  B. To ensure that service changes create the expected business value

• Question 146:

  Which of the following statements correctly states the relationship between urgency, priority and impact?

  A. Impact, priority and urgency are independent of each other
  B. Urgency should be based on impact and priority
  C. Impact should be based on urgency and priority
  D. Priority should be based on impact and urgency
  D. Priority should be based on impact and urgency

• Question 147:

  Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

  A. Internal
  B. External
  C. Service desk
  D. Shared services unit
  C. Service desk

• Question 148:

  Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

  A. Do
  B. Perform
  C. Implement
  D. Measure
  A. Do

• Question 149:

  Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

  A. To ensure that a service managed and operated accordance with constraints specified during design
  B. To design and develop capabilities for service management
  C. To provide good-quality knowledge and information about services
  D. To plan the resources required to manage a release
  B. To design and develop capabilities for service management

• Question 150:

  Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

  A. Service level management
  B. Change management
  C. Incident management
  D. Service asset and configuration management
  D. Service asset and configuration management