EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 131:

  Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

  A. Do the operations staff buy an information system to prevent a risk from occurring?
  B. Do the operations staff delegate the identification of a risk?
  C. Do the operations staff develop an information system to prevent a risk from occurring?
  D. Do the operations staff know enough about the risk?
  D. Do the operations staff know enough about the risk?

• Question 132:

  Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

  A. formalizing Operational Level Agreements (OLAs)
  B. providing primary liaison and customer service to the IT user community
  C. providing the mechanism for setting clear expectations about the service being delivered
  D. satisfying customers by ensuring that the Operations department meets the customers' demands
  C. providing the mechanism for setting clear expectations about the service being delivered

• Question 133:

  What do the steps to setting policy not include?

  A. reviewing legal compliance
  B. review and maintain policies
  C. publish policies
  D. validate policies
  A. reviewing legal compliance

• Question 134:

  What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?

  A. Policy and Control
  B. Portfolio
  C. Release Readiness
  D. Service Alignment
  B. Portfolio

• Question 135:

  What is bottom-up scheduling?

  A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.
  B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.
  C. The program manager builds a master project schedule based on industry standards for each task.
  D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.
  A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.

• Question 136:

  Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan Phase?

  A. Yes
  B. No
  A. Yes

• Question 137:

  Which of the following is a requirement for successful implementation of IT Service Management?

  A. guidance in operating Microsoft's platforms
  B. measurable evidence of benefit to build a business case
  C. using MSF as the software development and deployment approach
  D. using the seven books of ITIL
  B. measurable evidence of benefit to build a business case

• Question 138:

  For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

  A. Directory Services Administration
  B. Service Desk
  C. System Management
  D. Workforce Management
  B. Service Desk

• Question 139:

  In what way does Capacity Management contribute to improving IT Service Management?

  A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
  B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
  C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
  D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
  D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them

• Question 140:

  What is a goal of the Plan phase?

  A. Delivered Services are adaptable to the changing needs of the business
  B. Packaged product deployments are deployed in line with business requirements
  C. To ensure that deployed services operated in line with the agreed-to SLA targets
  D. To establish an integrated approach to IT Service Management activities
  A. Delivered Services are adaptable to the changing needs of the business