EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 101:

  In what way does Capacity Management contribute to improving IT Service Management?

  A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
  B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
  C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
  D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
  D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them

• Question 102:

  Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?

  A. Availability Plan
  B. Capacity Plan
  C. Retired Risks List
  D. Security Risks List
  C. Retired Risks List

• Question 103:

  Which of the following reflect goals of the Envision SMF?

  A. Build a solution that meets the customer expectations and Specifications.Build a solution that meets the customer? expectations and Specifications.
  B. Clearly communicate the project vision, scope, and risk.Clearly communicate the project? vision, scope, and risk.
  C. Deploy a stable solution that satisfies the customer.
  D. Resolve all issues found by testing and through pilot feedback.
  B. Clearly communicate the project vision, scope, and risk.Clearly communicate the project? vision, scope, and risk.

• Question 104:

  What is the function of the Team Role Clusters?

  A. They function as individual units within the IT organization.
  B. They provide an organizational chart for IT operations.
  C. They represent functional roles within the IT organization.
  D. They represent the Process Model quadrants.
  C. They represent functional roles within the IT organization.

• Question 105:

  Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

  A. Minor
  B. Standard
  C. Major
  D. Significant
  B. Standard

• Question 106:

  What is a goal of Financial management?

  A. Aligning IT strategy to organizational goals and objectives
  B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained
  C. Ensure that the work required to successfully operate IT services has been identified and described
  D. Prepare a risk assessment
  B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained

• Question 107:

  In which step of the Risk Management Discipline are risks monitored for changes in the risk's condition, consequence, probability, and impact?

  A. Identify
  B. Control
  C. Plan and Schedule
  D. Track and Report
  D. Track and Report

• Question 108:

  How is data integrity within Security Administration best defined?

  A. All authorized users should feel confident that the data presented to them is accurate and not improperly modified.
  B. Authorized users should be able to access the data they need when they need it.
  C. Business process owners must be confident that transactions, once processed, cannot be denied afterwards.
  D. Only authorized individuals should be able to access data.
  A. All authorized users should feel confident that the data presented to them is accurate and not improperly modified.

• Question 109:

  Which of the following is one of the root causes of risk in IT operations?

  A. Changes
  B. Cost
  C. People
  D. Viruses
  C. People

• Question 110:

  Which role type investigates and resolves an underlying problem?

  A. Customer Service Representative
  B. Incident Resolver
  C. Problem Analyst
  D. Problem Manager
  C. Problem Analyst