Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 251:

  Universal Containers want to drive engagement for its Community, and isencouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

  Choose 3 answers

  Select one or more of the following:

  A. Enter a description of the recommendation
  B. Select a custom recommendation channel in the Marketing Cloud
  C. Click "upload image" to include an image with your recommendation
  D. Connect to the Einstein recommendation API
  E. Enter a label for the button in the recommendation
  A. Enter a description of the recommendation
  C. Click "upload image" to include an image with your recommendation
  E. Enter a label for the button in the recommendation

• Question 252:

  Which threeLightning Components are available in Builder when customizing a home page? Choose 3 answers

  A. Related Topics List
  B. Feed Publisher
  C. Headline
  D. Search Results
  E. Home Page Tabs
  A. Related Topics List
  B. Feed Publisher
  D. Search Results

• Question 253:

  Universal Containers is launching a support Community with the following requirements:

  1. The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.

  2. The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

  3. They have50 Salesforce Live Agent Licenses provisioned in their org.

  Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

  A. Enable Live Agent in Community Settings
  B. Add a custom Live Agent Lightning component
  C. Setup Live Agent in Community Management
  D. Configure Live Agent in the Salesforce org
  A. Enable Live Agent in Community Settings
  D. Configure Live Agent in the Salesforce org

• Question 254:

  The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

  Select one or more of the following:

  A. External users cannot view each other within Partner Communities
  B. Users did not approve each others' Friend Requests within the Community
  C. External users can only view eachother if they are in the same Account
  D. The Administrator has deselected Community User Visibility
  D. The Administrator has deselected Community User Visibility

• Question 255:

  A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

  Select one or more of the following:

  A. Create a change set toinclude the changes from the first Lightning Community and create new Communities using that change set
  B. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
  C. Export the new Lightning Community as a template andcreate new Communities using the exported template
  D. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
  C. Export the new Lightning Community as a template andcreate new Communities using the exported template

• Question 256:

  Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

  Select one or more of the following:

  A. Salesforce Essentials and Customer Community
  B. Enterprise Edition and Customer Community Plus
  C. Professional Edition and Customer Community Plus
  D. Unlimited Edition and Customer Community
  E. Enterprise Edition and Customer Community
  B. Enterprise Edition and Customer Community Plus
  D. Unlimited Edition and Customer Community
  E. Enterprise Edition and Customer Community

• Question 257:

  When architecting a community strategy it is important toconsider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

  A. 10,000
  B. 2,500
  C. 1,000
  D. 4,000
  E. 5,000
  E. 5,000

• Question 258:

  Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

  A. Create a custom Lightning component for Reputation and add it to the homepage
  B. Configure Reputation points and levels in the Community Management console
  C. Enable Reputation in the Community
  D. Add the Reputation Leaderboard component to a page in the Community
  E. Add a Visualforce Reputation Leaderboard component
  B. Configure Reputation points and levels in the Community Management console
  C. Enable Reputation in the Community

• Question 259:

  Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groupsand Chatter Questions. UC wants to ensure the following:

  1. Users have quick access to new and recommended discussions and articles

  2. Users have the ability to contact Universal Containers quickly to help

  3. Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:

  A. Reputation leaderboard
  B. Featured topics
  C. Breadcrumb
  D. Contact support button
  E. Record detail
  B. Featured topics
  C. Breadcrumb
  D. Contact support button

• Question 260:

  What permission(s) would you assign a community manager?

  A. Communities Administrator
  B. Setup and Create Portals
  C. Manage Community Settings
  D. Create and Setup Communities
  E. Manage Portals
  C. Manage Community Settings