Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 181:

  A Salesforce Admin needs to build a self-service Community.

  Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

  A. Configure a search for articles and discussions in the Community.
  B. Gather branding assets, including images and logo for the Community.
  C. Create email templates to be usedin the community.
  D. Add discussions on topics that can be published in the Community.
  E. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
  B. Gather branding assets, including images and logo for the Community.
  C. Create email templates to be usedin the community.
  E. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

• Question 182:

  The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.

  What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?

  Select one or more of the following:

  A. Tabs + Visualforce Community
  B. Salesforce Sites
  C. Koa or Kokua Community template
  D. Lightning Community
  D. Lightning Community

• Question 183:

  Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

  A. Build a Surveys Lighting Component
  B. Use an AppExchange Survey Lightning Component
  C. Build a Surveys Visualforce Page
  D. Use the Standard Surveys Lightning Component
  B. Use an AppExchange Survey Lightning Component

• Question 184:

  You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?

  A. Community Manager
  B. Force.com Site Settings
  C. Community Builder
  D. Sites Settings
  E. Community Settings
  A. Community Manager

• Question 185:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor.
  B. Add the Top Articles component inside the Community Builder.
  C. Update Knowledge Settings inside Setup.
  D. Make sure Top Articles for Topics is enabled in Community Management.
  A. Set the Number of Articles property inside the Page Editor.

• Question 186:

  A Community has two types of users:

  1. External users who can belong to multiple Communities.

  2. Internal users who belong to one or more Communities.

  Which two features allows both user groups to navigate between each Community? Choose 2 answers.

  A. Mobile Administration.
  B. Global Header.
  C. Community URL.
  D. Appending "/one/one.app" to the Community URL.
  B. Global Header.
  C. Community URL.

• Question 187:

  Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: ? Universal Containers can engage with partners during the Sales cycle. ?Universal Containers can have internal ions NOT visible to partners. ?The Channel Manager can bring any Universal Containers employee to the ion. ?Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

  A. Leverage Opportunity feed and manual shares for access control
  B. Leverage unlisted groups and record sharing for access control
  C. Leverage private groups and record sharing for access control
  D. Leverage Opportunity feed and group record layout for access control
  C. Leverage private groups and record sharing for access control

• Question 188:

  Universal Containers need to create a Support Community with the following requirements:

  1. Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively

  2. A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues

  3. Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  A. Set up delegated admin access for customer users
  B. Enable super user access for customer users
  C. Select the community user visibility checkbox
  D. Create a sharing set on the case object
  B. Enable super user access for customer users
  C. Select the community user visibility checkbox

• Question 189:

  Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

  A. Performance Edition/Customer Community.
  B. Professional Edition/Customer Community.
  C. Database.com Edition/ Customer Community.
  D. Unlimited Edition/Customer Community.
  E. Enterprise Edition/Customer Community Plus.
  A. Performance Edition/Customer Community.
  D. Unlimited Edition/Customer Community.
  E. Enterprise Edition/Customer Community Plus.

• Question 190:

  Which is currently not a valid pre-built Social Sign-on Authentication provider?

  A. GitHub
  B. LinkedIn
  C. Facebook
  D. Janrain
  E. Google
  F. Box
  G. Twitter
  F. Box