Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 161:

  Regional Containers have been developing their Partner Community,they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

  A. During Development when the contacts were created as Community Users
  B. After development when the community was activated
  C. During development when the profile was added to the Community Configuration
  D. Users are not notified until the Invite Members checkbox is selected within the Community Manager
  B. After development when the community was activated

• Question 162:

  Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.

  How should the Salesforce Admin troubleshoot this issue?

  A. Create a Featured Topic in the Community Builder to display articles.
  B. Check the Article type permissions on the Guest User profile.
  C. Create a new data category specifically for Guest Users to display articles.
  D. Enable public access for the Community in Setup and the Guest User profile.
  B. Check the Article type permissions on the Guest User profile.

• Question 163:

  Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

  A. Leverage Opportunity feed and group record layout for access control.
  B. Leverage unlisted groups and record sharing for access control.
  C. Leverage Opportunity feed and manual shares for access control.
  D. Leverage private groups and record sharing for access control.
  C. Leverage Opportunity feed and manual shares for access control.

• Question 164:

  Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need

  a CEO type of access for specific users who need to access all of the data on the partner account.

  How should the Salesforce Admin fulfill this requirement?

  Select one or more of the following:

  A. Add a third role to the partner account hierarchy for the CEO partner user.
  B. Promote the CEO partner user to delegated admin on the partner account.
  C. Assign Super User access to the CEO partner user on the Contact page.
  D. Make the CEO partner user the owner of the partner account.
  C. Assign Super User access to the CEO partner user on the Contact page.

• Question 165:

  Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

  A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
  B. Create a customer survey using custom Lightning components and add it to the home page.
  C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
  D. Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder
  B. Create a customer survey using custom Lightning components and add it to the home page.

• Question 166:

  The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

  A. Assign relevant articles to a group
  B. Add the More Topics link to the navigation menu
  C. Make sure subtopics are enabled in the page headline
  D. Enable Feed Tracking for these topics
  A. Assign relevant articles to a group
  C. Make sure subtopics are enabled in the page headline

• Question 167:

  Universal Containersis setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  Select one or more of the following:

  A. 3
  B. 4
  C. 2
  D. 5
  B. 4

• Question 168:

  Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

  A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
  B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
  C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
  D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
  A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

• Question 169:

  You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available.What steps do you take to do this?

  A. Deploying to production automatically enables the community
  B. Go into the Community Builder >> Settings and Activate the community
  C. Go into the Community Manager >> Administration and Activate the community
  D. Go into the Community Manager >> Administration >> Settings and Activate the Community
  E. The community will automatically activate when you add users to it
  D. Go into the Community Manager >> Administration >> Settings and Activate the Community

• Question 170:

  The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

  A. Data Categories
  B. Topics
  C. Chatter Groups
  D. Article Groups
  E. Knowledge Groups
  B. Topics