Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 201:

  Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user. What should Salesforce Admin do to fulfill this request?

  A. Set the Opportunity tab as the first tab in the selected tabs in Community Management.
  B. Configure Opportunity as the default landing page in Community Settings in Setup.
  C. Enable the Opportunity page as the landing page on the Community user guide.
  D. Set the Opportunity object page as the landing page in the Community Builder.
  A. Set the Opportunity tab as the first tab in the selected tabs in Community Management.

• Question 202:

  Your company has provided you with a list of 'Bad Words' that they would like community users prevented from posting in the community. What do you use to achieve this?

  A. Enable Automatic Sensitive Word Filtering
  B. Content Criteria and Rate Rules
  C. Member Criteria and Rules
  D. Moderation Rules
  E. Content Criteria and Content Rules
  F. Member Rules
  E. Content Criteria and Content Rules

• Question 203:

  How can you launch a support community with live chat, click to call, and case creation form?

  A. Enable Live Agent in Community Settings.
  B. Add a custom Live Agent Lightning component.
  C. Set up Live Agent in Community Management.
  D. Configure Live Agent in the Salesforce org.
  B. Add a custom Live Agent Lightning component.

• Question 204:

  Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders.

  The Salesforce Admin has validated the following on the Community user profile:

  users Profile has Read Access on the Work Orders Object

  Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

  A. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
  B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
  C. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
  D. Verify that the Work Order tab is under the Selected tab in Community Management.
  B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"

• Question 205:

  Universal Containers needs to create a Community that meets the following requirements:

  -

  Self-Service Support Community, in which customer and partner users are community members

  -

  Partner users help Universal Containers by adding or resolving cases for their customers within the Community

  -

  Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects

  -

  Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

  Which licence type should a Salesforce Administrator use for these Partner users?

  Select one or more of the following:

  A. Customer Community Plus licence
  B. Partner Community licence
  C. Employee Community licence
  D. Customer Community licence
  B. Partner Community licence

• Question 206:

  Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

  A. Use Google Analytics to generate the adoption report
  B. Install the Salesforce Community Management AppExchange package
  C. Install the Wave dashboards for Communities
  D. Use Data Loader to download the user data to generate a pivot table in Excel
  B. Install the Salesforce Community Management AppExchange package

• Question 207:

  How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

  A. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
  B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
  D. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

• Question 208:

  Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

  A. Install the Community Page Manager from the AppExchange
  B. Create a new page from in the Community Manager
  C. Create a new page in the Community Builder
  D. Clone an existing page in the Community Builder
  E. Ask your developer to create a new Visualforce Page
  C. Create a new page in the Community Builder

• Question 209:

  When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

  A. Add the Global Header permission set to all Community users
  B. Edit the Partner Community profile so that the Knowledge tab is visible
  C. Update the Admin profile so that the Knowledge tab is visible
  D. Create a Knowledge article and make it visible to the appropriate channel
  D. Create a Knowledge article and make it visible to the appropriate channel

• Question 210:

  The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:

  -Go to market quickly

  -Generate online revenue rapidly

  -

  Work with a mobile ready storefront

  How should the Community Cloud consultant meet these goals?

  Select one or more of the following:

  A. Use build your own lightning template
  B. Use custom lightening components
  C. Use a Visualforce page lightning component
  D. Use B2B commerce for community cloud
  D. Use B2B commerce for community cloud