Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 281:

  Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts. How should a Salesforce Admin perform this task?

  A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
  B. Uncheck the option Allow Duplicates in Salesforce in Community Management.
  C. Create a validation rule to prevent duplicates and show an error message.
  D. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
  A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.

• Question 282:

  Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.

  How can the Salesforce Admin limit the membership of this new community to US customers?

  Select one or more of the following:

  A. Add US users to the community sharing set
  B. Add each US customer as a Community member from the contact record
  C. Add the US customer public group to the Community as members of the Community
  D. Add only US customer profiles as Community members
  D. Add only US customer profiles as Community members

• Question 283:

  Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?

  A. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
  B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
  C. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
  D. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation
  E. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
  E. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID

• Question 284:

  A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.

  How should the coffee company's administrator meet these requirements?

  A. Create a public community for the Knowledge Base, and let current customers sign in to register products
  B. Create a private community for the Knowledge Base, and let all customers register themselves
  C. Create a public community for the Knowledge Base, and let current customers register products
  D. Create a public community for the Knowledge Base, and let current customers register products in private community
  C. Create a public community for the Knowledge Base, and let current customers register products

• Question 285:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles.

  Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor.
  B. Add the Top Articles component inside the Community Builder.
  C. Update Knowledge Settings inside Setup.
  D. Make sure Top Articles for Topics is enabled in Community Management.
  D. Make sure Top Articles for Topics is enabled in Community Management.

• Question 286:

  Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details. What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

  A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
  B. Edit the Account record detail page, remove the components NOT needed, and publish.
  C. Make a copy of the Account detail object, remove the components NOT needed, and publish.
  D. Create a standard page, add the Account record detail component, and publish.
  A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

• Question 287:

  Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

  - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect

  -Customer users only need to see their orders in the Community

  -Orders are currently public read-only

  -

  Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements?

  A. Leveraging existing integration with the legacy system
  B. Set the external users' organisation wide defaults to private for external order objects
  C. Creating a new integration with the legacy system for customer users
  D. Update the customer user profile and given the "view all" permission on the integration object
  A. Leveraging existing integration with the legacy system
  D. Update the customer user profile and given the "view all" permission on the integration object

• Question 288:

  Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.

  Which two features should the Administrator enable to meet this requirement?

  A. Email templates
  B. Web-to-case
  C. Question-to-case
  D. Guest Access to the Support API
  B. Web-to-case
  D. Guest Access to the Support API

• Question 289:

  Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community. How should the Salesforce Admin troubleshoot this issue?

  A. Create a Featured Topic in the Community Builder to display articles.
  B. Check the Article type permissions on the Guest User profile.
  C. Create a new data category specifically for Guest Users to display articles.
  D. Enable public access for the Community in Setup and the Guest User profile.
  B. Check the Article type permissions on the Guest User profile.

• Question 290:

  The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

  How should the Salesforce Administrator accomplish this?

  Select one or more of the following:

  A. Merge similar Topics in Content Management Workspace
  B. Keep existing Topics and reassign Articles to newly created Topics
  C. Delete existing Topics and assign Articles to newly created Topics
  D. Mark old Topics as Inactive and assign Articles to the new Active Topics
  A. Merge similar Topics in Content Management Workspace