Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 221:

  Universal containers is building a Customer Community. What can the administrator add to the navigation menu? Select one or more of the following:

  A. Salesforce objects, topics, external URL, Lightning component, Community pages
  B. Salesforce objects. Global actions, Community pages, external URL
  C. Salesforce objects, topics, Community pages, external URL, forecast
  D. Salesforce objects. Community pages, app launcher, external URL
  A. Salesforce objects, topics, external URL, Lightning component, Community pages

• Question 222:

  Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

  A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
  B. Create a customer survey using custom Lightning components and add it to the home page.
  C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
  B. Create a customer survey using custom Lightning components and add it to the home page.

• Question 223:

  Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

  A. Community Settings
  B. Community Builder
  C. Force.com Sites
  D. Site.com Studio
  B. Community Builder

• Question 224:

  Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

  What is the fastest way for the Salesforce Admin to do this in Community Builder?

  A. Edit the object page, add the components, and publish.
  B. Create an object page, add the components, and publish.
  C. Install the collaboration Lightning app, add the app components to the page, and publish.
  D. Add a page variation, add the components, set the page as active, and publish.
  A. Edit the object page, add the components, and publish.

• Question 225:

  Which is currently not a valid pre-built Social Sign-on Authentication provider?

  A. GitHub
  B. LinkedIn
  C. Facebook
  D. Janrain
  E. Google
  F. Box
  G. Twitter
  F. Box

• Question 226:

  Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:

  -

  Users have quick access to new and recommended discussions and articles

  -

  Users have the ability to contact Universal Containers quickly to help

  -

  Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:

  A. Reputation leaderboard
  B. Featured topics
  C. Breadcrumb
  D. Contact support button
  E. Record detail
  B. Featured topics
  C. Breadcrumb
  D. Contact support button

• Question 227:

  Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

  A. Enable "Public can access the community" checkbox under General Settings in Community Builder.
  B. Add the Guest User profile to the members in Community Management.
  C. Go to the Guest User profile and give to the Visualforce page.
  D. Change the org-wide default sharing to Public Full Access.
  C. Go to the Guest User profile and give to the Visualforce page.

• Question 228:

  Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?

  A. Create 1 Community for both customers and partners
  B. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
  C. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
  D. Create 2 Communities 1 Partner Community and 1 Customer Community
  A. Create 1 Community for both customers and partners

• Question 229:

  A Salesforce Admin needs to build a self-service Community.

  Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

  A. Configure a search for articles and discussions in the Community.
  B. Gather branding assets, including images and logo for the Community.
  C. Create email templates to be used in the community.
  D. Add discussions on topics that can be published in the Community.
  E. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
  B. Gather branding assets, including images and logo for the Community.
  C. Create email templates to be used in the community.
  E. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

• Question 230:

  Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?

  A. Knowledge Articles for Communities is not enabled
  B. View Knowledge Articles has not been checked on the Community Profile
  C. Knowledge Articles for Customers is not enabled
  D. Customer sharing has not been checked on the Knowledge Article
  E. The Articles are being viewed on unsupported mobile devices
  D. Customer sharing has not been checked on the Knowledge Article