Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 1:

  Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

  What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

  Select one or more of the following:

  A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"
  B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted
  C. Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"
  D. Redirect users to a custom page displaying a user agreement before users login for the first time
  E. Use login flows to show the user agreement when Community users log in for the first time
  A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"
  B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted
  E. Use login flows to show the user agreement when Community users log in for the first time

• Question 2:

  Universal Containers has the following requirements:

  - Enable VIP community access once a customer has reached $1 milion in revenue

  -Maintain customer revenue in Salesforce

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  All customers must have access to the general customer community

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  VIP customers must have access to VIP information in the community

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  The number of profiles in Salesforce must be limited

  How should the Salesforce Admin provide VIP users access to the VIP information?

  A. Create a permission set that has permissions to the VIP information and add it to VIPcustomers.
  B. Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
  C. Create a sharing set that allows VIP customers to access VIP information.
  D. Create a sharing rule that allows VIP customers to access VIP information.
  A. Create a permission set that has permissions to the VIP information and add it to VIPcustomers.

• Question 3:

  During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using. Which two individual actions should a Community Cloud consultant recommend to address this issue?

  A. Install a lightning Bolt template the AppExchange
  B. Build custom HTML pages according to marketing specifications
  C. Implement a custom theme for the Community
  D. Build Visualforce pages and apply custom CSS
  C. Implement a custom theme for the Community

• Question 4:

  Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in. What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

  A. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
  B. Make the article detail page available for unauthenticated access to help customers view articles without login.
  C. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.
  D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
  C. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

• Question 5:

  Universal containers has the following requirements for its partner Community

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  Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

  -

  The partner account executive is able to see all of the lead records visible to their team

  -

  The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

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  Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account. Which two steps should the Salesforce administrator text to fulfil these requirements?

  A. Enable super user access to contacts for users assigned to the Account sales rep role
  B. Enable super user access in Community Management
  C. Enable super user access in Community Settings
  D. Enable super user access to contacts for assigned users to the Account manager role
  A. Enable super user access to contacts for users assigned to the Account sales rep role
  C. Enable super user access in Community Settings

• Question 6:

  Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

  A. Users with the High Volume Customer Portal license.
  B. Users with the Customer Community license.
  C. Users with the Lightning External App license.
  D. Users with the Customer Community Plus license.
  D. Users with the Customer Community Plus license.

• Question 7:

  Universal Containers sets up and publishes a Community.

  What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

  A. Choose Login to the Community as a User from the contact record in Salesforce.
  B. Select the Community from the global header as an internal user.
  C. Preview the Community as a specific Community user in the preview mode of the Community builder.
  D. Log in as a customer to the Community with a Test customer login.
  E. Select a Customer user record and select the Login option.
  A. Choose Login to the Community as a User from the contact record in Salesforce.
  B. Select the Community from the global header as an internal user.
  D. Log in as a customer to the Community with a Test customer login.

• Question 8:

  Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

  A. Use the Case object with full layout, return five records, and use the "My Cases" list view.
  B. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
  C. Use the "My Cases' list view with compact layout, return five records, and disable public access.
  D. Use the Case object with compact layout, retum five records, and use the y Cases" list view.
  A. Use the Case object with full layout, return five records, and use the "My Cases" list view.

• Question 9:

  Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

  A. Customer Community Login.
  B. Customer Community Member.
  C. Customer Community Plus.
  D. Community Manager Plus.
  C. Customer Community Plus.

• Question 10:

  Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.

  What is the status of the custom Lightning components on the page after the upgrade?

  A. The Lightning components are on the page, but will NOT load until the Community is published.
  B. The Lightning components are NOT on the page, but are available in the Community Builder
  C. The Lightning components are neither on the page nor in the Community Builder
  D. The Lightning components are on the page and load as expected.
  D. The Lightning components are on the page and load as expected.