Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 1:

  How can you launch a support community with live chat, click to call, and case creation form?

  A. Enable Live Agent in Community Settings.
  B. Add a custom Live Agent Lightning component.
  C. Set up Live Agent in Community Management.
  D. Configure Live Agent in the Salesforce org.
  B. Add a custom Live Agent Lightning component.

• Question 2:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor
  B. Update Knowledge Settings inside Setup
  C. Make sure Top Articles for Topics is enabled in Community Management
  D. Add the Top Articles component inside the Community Builder
  A. Set the Number of Articles property inside the Page Editor

• Question 3:

  Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  A. 5
  B. 2
  C. 4
  D. 3
  C. 4

• Question 4:

  Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5. Where should the Salesforce Admin set the number of search results to 10?

  A. In the Community Management search page.
  B. In the Community Builder site global settings page.
  C. In the Community Management preferences page.
  D. In the Community Builder global search component properties.
  D. In the Community Builder global search component properties.

• Question 5:

  Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:

  1.

  Partner users should only see Accounts and Cases that they have access to.

  2.

  A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account.

  3.

  Partner users must be able to collaborate within the private Groups of which they are members. What are two ways the Salesforce Admin should fulfill these requirements? (Choose two.)

  A. Use Apex managed sharing on the Account and Case Object
  B. Set External User Organisation-wide Defaults to Private on the Account and Case Object
  C. Configure an Owner-based Sharing Rule on the Account and Case Object
  D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
  A. Use Apex managed sharing on the Account and Case Object
  B. Set External User Organisation-wide Defaults to Private on the Account and Case Object

• Question 6:

  Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

  A. Create separate articles without these custom fields for the Customer channel and include in the Community
  B. Update the customer profile by removing access to these custom fields on all article types
  C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
  D. Modify the article detail page with custom Lightning Components that hide these custom fields
  B. Update the customer profile by removing access to these custom fields on all article types

• Question 7:

  Which two actions should the Salesforce Admin take to meet these requirements?

  Universal Containers is launching a support Community with the following requirements:

  The Community will be launched on the existing Salesforce org leveraged by the internal support team.

  The Napili template must be used.

  The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

  They have 50 Salesforce Live Agent Licenses provisioned in their org.

  A. Enable Live Agent in Community Settings.
  B. Add a custom Live Agent Lightning component.
  C. Set up Live Agent in Community Management.
  D. Configure Live Agent in the Salesforce org.
  B. Add a custom Live Agent Lightning component.
  D. Configure Live Agent in the Salesforce org.

• Question 8:

  Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

  A. Create a page layout for leads and assign it to those profiles that have access to the Community.
  B. Create a Detail page for invoices and add the page as a Navigation Menu item.
  C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
  D. Add Opportunities as a Salesforce Object in the Navigation Menu.
  D. Add Opportunities as a Salesforce Object in the Navigation Menu.

• Question 9:

  A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

  A. Managed Package
  B. Metadata API
  C. Change Set
  D. Unmanaged Package
  A. Managed Package

• Question 10:

  Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

  A. Reputation Types
  B. Reputation Categories
  C. Reputation Groups
  D. Reputation Levels
  E. Reputation Ranks
  D. Reputation Levels