ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 631:

  Which of the following steps must be taken to create a successful on-the-job training program?

  A. Setting performance objectives
  B. Developing lesson plans
  C. Identifying appropriate training facilities
  D. Pre-testing the participants
  A. Setting performance objectives

• Question 632:

  Which of the following conclusions can be drawn from this table?

  

  A. Half of the customers believe the product costs too much.
  B. Product reliability is implement to the majority of customers.
  C. Nearly 40% of the customer calls were handled in a discourteous manner.
  D. Most customers have little interest in the response time for warranty claims
  B. Product reliability is implement to the majority of customers.

• Question 633:

  The audit team that will be most effective in performing an internal department audit is one that ____

  A. has no representatives from the department to be audited
  B. has at least two representatives from the department to be audited
  C. includes a group of managers of the department to be audited
  D. includes the vice president who has authority over the department to be audited
  A. has no representatives from the department to be audited

• Question 634:

  In project management, the term "resource overloading" refers to

  A. providing extra resources to complete the project
  B. having fewer resources than necessary to complete the project
  C. adding technical resources to the project
  D. ensuring total resource utilization
  B. having fewer resources than necessary to complete the project

• Question 635:

  Many executives believe now believe that decisions should be made by those people with the best information to make decisions, regardless of their level in the organization. More decentralization might be needed under one or more of the following conditions:

  A. The environment is complex or uncertain
  B. Lower level managers are capable and experienced at making decisions
  C. Decisions are relatively minor
  D. None of these
  A. The environment is complex or uncertain
  B. Lower level managers are capable and experienced at making decisions
  C. Decisions are relatively minor

• Question 636:

  During strategic planning, a team develops the following draft worksheet.

  

  The team is going to use this worksheet to

  A. establish trend analysis baselines
  B. conduct a stakeholder analysis
  C. prioritize actions for process improvements
  D. evaluate resource needs
  C. prioritize actions for process improvements

• Question 637:

  The formula above is known as the

  

  A. annual payback
  B. benefit-cost ratio
  C. net present value (NPV)
  D. internal rate of return (IRR)
  B. benefit-cost ratio

• Question 638:

  A training needs analysis is:

  A. An assessment of an organization's capability to meet customers' needs.
  B. The action taken as a direct result of a training design deficiency.
  C. A gap analysis.
  D. The best measure of an organization's performance effectiveness.
  C. A gap analysis.

• Question 639:

  A small chain of five retail stores has just completed its initial strategic planning and wishes to determine the effectiveness of its plans for the first year. They should track and measure:

  A. Results from action plans.
  B. Frequency of application of the quality policy.
  C. Attainment of the strategic objectives.
  D. Organization goals.
  C. Attainment of the strategic objectives.

• Question 640:

  A company's training needs analysis shows that the only people in the organization who have been trained in quality function deployment (QFD) are the quality staff members. The quality manager should do which of the following to address this problem?

  A. Ask the training manager to set up multiple QFD courses for open enrollment
  B. Schedule introductory QED training for the next senior management meeting
  C. Schedule mandatory QFD training for everyone in the company
  D. Hire an outside consultant to introduce QFD at a company wide meeting
  C. Schedule mandatory QFD training for everyone in the company