ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 651:

  In order to manage the needs of multiple customers, the management group should first A. develop custom tailored, independent systems to meet the needs of each customer

  B. develop and perform a needs assessment for each customer

  C. develop standardized processes that will treat all customers the same

  D. develop cost effective processes that meet the needs for the majority of customers

  Correct Answer. B
  B

• Question 652:

  Which of the following is an external failure cost?

  A. Rework costs
  B. Downgrading costs
  C. Product liability costs
  D. Costs of corrective actions
  C. Product liability costs

• Question 653:

  Which of the following elements of an organization's strategic planning process includes developing detailed action plans, defining resource requirements, establishing performance measures, and aligning work units?

  A. Strategic objectives
  B. Strategy deployment
  C. Strategic plan linkage
  D. Guiding principles
  A. Strategic objectives

• Question 654:

  The Taylor Company makes products in to S ne 1 and its base is moving toward full computer-assisted design (CAD) systems. Taylor 1s planning to implement a policy requiring product acceptance to be made from CAD drawings resident on the computer system. However, the Ward Company, an important customer of Taylor. has a written policy requiring suppliers to use paper drawings for product acceptance.

  Which of the following actions should Taylor take to be cost-effective and sensitive to Ward's requirement?

  A. Delay implementing the CAD acceptance system until Ward changes its requirement
  B. Implement the CAD acceptance system and discuss with marketing how to change Ward's position.
  C. Implement the CAD acceptance system and make exception for individual customer as needed
  D. Implement a dual-design media acceptance system
  C. Implement the CAD acceptance system and make exception for individual customer as needed

• Question 655:

  A company's top management has decided to change the role of production supervisor-, from providing oversight to becoming coaches for production workers. In this situation, which of the following steps should be taken first?

  A. A sponsor should be identified to monitor the change and determine it" it can be replicated in other parts of the organization.
  B. Supervisors should receive training in how to communicate with management in their new role.
  C. A facilitator should be assigned to help the supervisors and workers manage the change.
  D. Workers and supervisors should receive training in how the new roles will affect them.
  D. Workers and supervisors should receive training in how the new roles will affect them.

• Question 656:

  McGregor's theory of X-style management is the perception that people need to:

  A. seek responsibility
  B. be pushed to work
  C. have social needs met
  D. have imagination and creativity
  B. be pushed to work

• Question 657:

  Designing effective training approaches must take into account:

  I. The organization's work system.

  II. Organization needs.

  III. Individual employee needs.

  IV.

  Training assessment criteria.

  A. I, II, and III only
  B. I, II, III, and IV
  C. I, III, and IV only
  B. I, II, III, and IV

• Question 658:

  A matrix organizational structure is described as a

  A. democratic, decision-making structure
  B. one-to-one, supervisor-worker structure
  C. group of individuals dedicated to a functional area
  D. collaboration between projects and functional area
  D. collaboration between projects and functional area

• Question 659:

  A quality system should be based on which of the following fundamental management principles?

  A. Employees want to do a good job
  B. Statistical process control should be used throughout the organization
  C. "Zero defects" is the only acceptable quality level
  D. Suppliers should be certified by an external agency or audited annually
  A. Employees want to do a good job

• Question 660:

  A company purchases electronic components and then assembles them to produce customer-specified code readers. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

  A. Eliminate inspection and internal auditing
  B. Move production in-house to prevent costs
  C. Evaluate suppliers against defined criteria
  D. Implement a corrective action system to improve supplier performance
  C. Evaluate suppliers against defined criteria