ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 641:

  Which of the following is the first activity required in strategic planning for quality training?

  A. Select the instructional strategies
  B. Specify job performance
  C. Identify the learners' needs
  D. Identify the organization's needs
  C. Identify the learners' needs

• Question 642:

  In any work environment, which of the following statements is true about human conflict?

  A. It is normal and unavoidable.
  B. It is eliminated by everyone having common goals.
  C. It is an indication of a weak quality system.
  D. It should be avoided to promote effective teamwork.
  A. It is normal and unavoidable.

• Question 643:

  Which of the following conditions is an example of a constraint on system performance?

  A. Excess workers
  B. Excess hold time
  C. Serial bottlenecks
  D. Undesirable defects
  B. Excess hold time

• Question 644:

  During a management meeting, the production manager says: "I agree that quality is important, but we cannot allow it to cut into our profit margin." Which of the following responses would be appropriate from the quality manager?

  A. "Profit will not matter if the company fails to maintain its quality because you will lose all of your customers."
  B. "Research shows repeatedly that improving quality results in increased profits."
  C. "The quality department is in charge of quality, and quality is more important than production."
  D. "If production were meeting requirements more consistently, costs would be lower and profits would be higher."
  B. "Research shows repeatedly that improving quality results in increased profits."

• Question 645:

  What is the first phase in initiating a benchmarking plan?

  A. Observe best practices
  B. Identify what to benchmark
  C. Identify a benchmark partner
  D. Project future performance requirements
  B. Identify what to benchmark

• Question 646:

  Facts pertaining to which of the following would be critical in developing a system of supplier performance measurement for an aircraft engine manufacturer?

  I. Amount of technical support provided by the supplier

  II. Supplier Cpk

  III. Defective product reworked before shipment

  IV.

  MTBF of product after installation

  A. II and IV only
  B. I, II, III, and IV
  C. I and II only
  D. I, II, and IV only
  D. I, II, and IV only

• Question 647:

  When a supplier views its customers as partners, which of the following statements is true?

  A. The supplier specifies strategies for pricing and technology.
  B. The supplier anticipates its customers' need and acts to meet those needs.
  C. The supplier is responsible for the development of new products and technology.
  D. The customer is expected to waive any incoming inspection processes.
  B. The supplier anticipates its customers' need and acts to meet those needs.

• Question 648:

  Which of the following are essential ingredients to achieving worker satisfaction?

  A. Establishing goals and defined task detail
  B. Providing assistance with personal problems
  C. Giving full freedom to employees
  D. Giving recognition to the employees for what is accomplished
  A. Establishing goals and defined task detail

• Question 649:

  Knowledge management involves all but which of the following?

  A. Recording and storing all the tacit knowledge of all the employees.
  B. Documenting "lessons learned" from product development projects.
  C. Determining what knowledge to record and store, and by whom and how it will be accessed and used.
  D. Building and reinforcing an organization culture that supports and promotes reusing knowledge rather than reinventing knowledge.
  A. Recording and storing all the tacit knowledge of all the employees.

• Question 650:

  What is the best method to establish customer requirements with multiple customers on a complicated product?

  A. Design for Manufacturing (DFM)
  B. Quality Function Deployment (QFD)
  C. Design of Experiment (DOE)
  D. Statistical Process Control (SPC)
  B. Quality Function Deployment (QFD)