ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 621:

  In an organization, the members do have generally inward focus. The day-to-day attention of many members of the organization may not get external focus to look for ideas, support and feedback. The possible solution for such a situation may be:

  A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
  B. To communicate, communicate, and communicate!
  C. To ensure that authority levels are clearly spelled out for typical situations
  D. To have employees go outside the organizational walls
  D. To have employees go outside the organizational walls

• Question 622:

  Which of the following techniques is most useful for measuring the test?retest reliability of a survey?

  A. Calculate Cronbach's coefficient alpha.
  B. Use differently worded items to measure the same attribute.
  C. Have the same respondents complete a survey at two different points in time.
  D. Conduct an organized review of the survey to ensure that it includes everything it should.
  C. Have the same respondents complete a survey at two different points in time.

• Question 623:

  Which of the following steps should a company take to improve its customer satisfaction levels?

  A. Increase sales or marketing visits to customers
  B. Establish a process improvement team in manufacturing
  C. Collect data to determine which areas need attention
  D. Design policies to improve customer satisfaction
  C. Collect data to determine which areas need attention

• Question 624:

  Quality experts agree that most causes of quality problems can be attributed to an organization's ____

  A. line employees
  B. quality council
  C. quality department
  D. management
  D. management

• Question 625:

  Which of the following actions will help make on-the-job training more effective?

  A. Inviting department supervisors to attend the initial training sessions
  B. Creating training applications
  C. Asking the most productive workers to conduct the training
  D. Establishing training objectives
  D. Establishing training objectives

• Question 626:

  A leader derives her or his leadership role from:

  A. Her or his experience and training
  B. Acceptance of her or his direction by the followers
  C. Top management
  D. Acceptance by the external customers and the public
  B. Acceptance of her or his direction by the followers

• Question 627:

  Rank in order, from first to last, the following steps for creating a house of quality diagram.

  1. Conduct an evaluation of competing products

  2. Identify technical requirements

  3. Identify customer requirements

  4. Relate customer requirements to technical requirements

  5. Determine which technical requirements to employ

  A. 1, 2, 5, 3, 4
  B. 2, 3, 5, 1, 4
  C. 3, 1, 2, 4, 5
  D. 3, 2, 4, 1, 5
  C. 3, 1, 2, 4, 5

• Question 628:

  Which of the following elements is an essential feature of a "pull" production system?

  A. Work in progress (WIP)
  B. Manufacturing resources planning (MRP)
  C. Kanban
  D. Poka-yoke
  C. Kanban

• Question 629:

  During the development of company strategy, input should be sought from:

  A. Advertising agencies.
  B. Competitors.
  C. Stakeholders.
  D. Public relations advisers.
  C. Stakeholders.

• Question 630:

  Which of the following factors should be considered when strategic planning for training is conducted?

  A. Customer needs
  B. Specific training dates
  C. Location of classes
  D. Trainer costs
  A. Customer needs