ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 611:

  Recent analysis by a quality engineer indicates that a significant number of field failures are attributable to one component. Further research reveals that the component in question was neither designed nor manufactured to the customer's specifications. A potential for personal injury from the failure of this component exists, but to date no injuries have been reported. In this situation, the quality manager should take which of the following actions first?

  A. Meet with the design group and initiate appropriate corrective actions
  B. Discuss the data with the company's legal staff
  C. Notify senior management of the situation
  D. Ask the quality engineer to lead a cross-functional team to investigate the root cause of the problem
  D. Ask the quality engineer to lead a cross-functional team to investigate the root cause of the problem

• Question 612:

  Which of the following is true?

  A. Benchmarking should be an ongoing process contributing to continual improvement
  B. Six Sigma methodology is only applicable to large problems causing variation in manufactured product
  C. A kaizen event is held in celebration of a significant process improvement
  D. The concepts of TQM are pass?
  A. Benchmarking should be an ongoing process contributing to continual improvement

• Question 613:

  In order for policies and values to reflect a company's vision, the strategic planning process must begin with:

  A. factors that address stakeholder needs
  B. goals that are achievable within 2-3 years
  C. key performance metrics
  D. strategies for meeting product-to-market delivery challenges
  A. factors that address stakeholder needs

• Question 614:

  It may work behind the scenes or be highly visible to followers. Through personal motivation and power of persuasion, this leader gathers followers to a common goal, sometimes inciting the followers to take physical action against a targeted group. It is a:

  A. Cause leader
  B. Organization leader
  C. Opinion leader
  D. Public leader
  A. Cause leader

• Question 615:

  Which of the following sets of elements describes the key phases of a ship-to-stock (STS) system?

  A. Candidacy, qualification, maintenance
  B. Quality, cost, delivery
  C. Forecasting, scheduling, inventory
  D. Value streams, added value, waste
  A. Candidacy, qualification, maintenance

• Question 616:

  An ISO 9001 compliant company can drive organization-wide improvements effectively by:

  A. deploying a contract review process
  B. documenting procedures
  C. acting on the results of quality systems audits
  D. training employees in statistical process control
  B. documenting procedures

• Question 617:

  To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve productivity, quality, customer satisfaction, and profits. Which of the following actions would provide the best results within one year?

  A. Contract with a call center to handle customer complaints.
  B. Set up an informational Web site to display flowers available.
  C. Implement a GIS mapping system to more effectively allocate growing space based on growth requirements of the flowers, soil conditions, sunlight, and irrigation channels.
  D. Provide field workers with portable devices for recording flower growth, quality factors, and yield--for downloading nightly to a program to compute productivity, quality status, and potential yield by type of crop and when it will be available for shipment.
  D. Provide field workers with portable devices for recording flower growth, quality factors, and yield--for downloading nightly to a program to compute productivity, quality status, and potential yield by type of crop and when it will be available for shipment.

• Question 618:

  According to Juran, which of the following groups would be considered internal customers of a consumer products company?

  A. Regulatory agency staff
  B. Company employees
  C. The general public
  D. End users
  B. Company employees

• Question 619:

  Which of the following approaches to explaining the importance of quality is likely to capture the attention of executive management?

  A. Voice of the customer examples
  B. ISO audit reports
  C. Reengineering progress reports
  D. Cost of quality reports
  D. Cost of quality reports

• Question 620:

  A company that wants to achieve a goal of zero defects must have which of the following processes in place?

  A. Data-based management
  B. 100% final inspection
  C. Internal auditors
  D. Customer satisfaction surveys
  A. Data-based management