ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 601:

  Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:

  A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
  B. To communicate, communicate, and communicate!
  C. To ensure that authority levels are clearly spelled out for typical situations
  D. To have employees go outside the organizational walls
  C. To ensure that authority levels are clearly spelled out for typical situations

• Question 602:

  During a process improvement effort, the team discovers that machine X is underutilized, but it is not a bottleneck in the operation. Under the theory of constraints, the team should make which of the following recommendations?

  A. Increase the flow of parts to machine X to maximize inventory build up
  B. Keep a backlog of stock available at machine X
  C. Allow machine X to continue to have idle time
  D. Remove machine X and have a vendor supply the part
  C. Allow machine X to continue to have idle time

• Question 603:

  If a company finds that employee satisfaction is positively correlated with external customer satisfaction, it would be appropriate for management to link customer satisfaction measurement with _______________

  A. individual financial rewards
  B. group-based financial rewards
  C. internal continuous improvement system
  D. employee satisfaction programs
  D. employee satisfaction programs

• Question 604:

  An adult training program is most effective when it:

  A. is presented at the workplace rather than off-site
  B. is designed and conducted by area managers
  C. uses a combination of lecture and self-test methods
  D. takes into account the trainees' learning styles
  D. takes into account the trainees' learning styles

• Question 605:

  A project improvement team has identified several key issues but disagrees over the importance of certain issues. If project resources are limited and the key issues are similar, which of the following tools will help resolve the disagreement?

  A. A prioritization matrix
  B. An affinity diagram
  C. An interrelationship digraph
  D. A cause and effect diagram
  A. A prioritization matrix

• Question 606:

  The Vice President (VP) for quality has attended a series of employee and management focus groups and has discovered that not all team members believe they are being supported by their respective managers. Further analysis shows that some managers have not yet attended training on the basic principles of quality. Which of the following would be the most effective way for the VP to reinforce the management training on the basic quality principles?

  A. Regularly publish the names of all managers who have completed the training in the company's quality newsletter
  B. Work with line management to get managers involved with teams immediately after training
  C. Develop a presentation on the basic quality principles for managers to deliver to their departments
  D. Identify several of the trained managers for individual awards
  B. Work with line management to get managers involved with teams immediately after training

• Question 607:

  The primary purpose of a supplier certification program is to:

  A. Reward excellent suppliers.
  B. Reduce the number of supplier audits.
  C. Shift costs of supplier management from appraisal to prevention.
  D. Transfer responsibility for supplier quality to the purchasing department.
  C. Shift costs of supplier management from appraisal to prevention.

• Question 608:

  Empowerment is best described as the process of

  A. giving managers and supervisors the authority to make rule changes
  B. allowing individuals to improve their own processes
  C. creating teams to identify areas of the organization that need improvement
  D. meeting customer needs by restructuring the way the organization works
  B. allowing individuals to improve their own processes

• Question 609:

  According to the chart above which statement regarding causation is true?

  

  A. The improvement in customer satisfaction is causing the stagnation in market share
  B. The stagnation in market share is causing the improvement in customer satisfaction
  C. There is not a clear indication of what is causing the improvement in either factors
  D. Time is causing the stagnation in market share and the improvement in customer satisfaction
  C. There is not a clear indication of what is causing the improvement in either factors

• Question 610:

  Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of control is increasingly determined by issues such as:

  A. Amount of employees training and experience
  B. Strength of organization's culture
  C. Available resources
  D. Complexity of hierarchy
  A. Amount of employees training and experience
  B. Strength of organization's culture
  C. Available resources