ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 551:

  Which of the following standards provides sampling tables?

  A. ISO 9001
  B. ISO 9004
  C. ANSI/ISO 17025
  D. ANSI/ASQ Z1.4
  D. ANSI/ASQ Z1.4

• Question 552:

  When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's:

  A. organizational skills
  B. ability to work with others
  C. previous work experience
  D. personal integrity
  B. ability to work with others

• Question 553:

  Which of the following control charts is used to measure variables data?

  A. p
  B. c
  C. x
  D. u
  C. x

• Question 554:

  An analysis of a company's strengths, weaknesses, opportunities, and threats (SWOT) is designed to be used to:

  A. identify decisions that affect the entire organization
  B. define complex projects that are not well scoped
  C. optimize internal processes
  D. plan strategic initiatives
  D. plan strategic initiatives

• Question 555:

  A company's long-term top priority should always be to:

  A. establish repeatable processes
  B. retain top employees
  C. satisfy customers
  D. meet shareholder expectations
  D. meet shareholder expectations

• Question 556:

  Looking at the following data:

  40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is , the mode is .

  A. 40, 35, 20
  B. 40, 20, 40
  C. 20, 40, 40
  D. 45, 70, 20
  A. 40, 35, 20

• Question 557:

  All but one of the following statements is true. Which one is not true?

  A. Cost and quality are complementary rather than conflicting objectives.
  B. The cost of quality is primarily the investment in obtaining and sustaining good quality.
  C. When production output is less than free of all defects, people are being paid to produce poor quality.
  D. Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.
  D. Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.

• Question 558:

  To further improve customer loyalty, an investment service organization may effectively use which of the following strategies?

  I. A lost-customer analysis

  II. Free lessons for customers on how to make wise investments

  III. A customer panel to determine acceptability of a free quarterly newsletter highlighting the lives of long-term investors

  IV.

  Direct computer access to market information and investment analysis data for high-value customers

  A. I and III only
  B. I, II, III, and IV
  C. II, III, and IV only
  D. I only
  B. I, II, III, and IV

• Question 559:

  Which of the following approaches to conflict allows all parties to feel positive about the resolution?

  A. Collaborating
  B. Compromising
  C. Smoothing
  D. Avoiding
  A. Collaborating

• Question 560:

  Which of the following practices makes it easiest for customers to voice their complaints?

  A. Establishing a customer-service department
  B. Providing a call-in line or mail-in cards for complaints
  C. Having a corporate policy stating that all customer's complaints will receive timely corrective action
  D. Responding to 100% of all customer complaints in writing within 30 days
  C. Having a corporate policy stating that all customer's complaints will receive timely corrective action