ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 571:

  A quality manager who is implementing a process improvement project in a production area should do which of the following first?

  A. Implement SPC training
  B. Generate control charts
  C. Develop a flowchart
  D. Conduct a process capability study
  B. Generate control charts

• Question 572:

  A new quality manager just found out that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

  A. Hire more inspectors and allocate more equipment to cover the new jobs
  B. Attempt to improve communications regarding pending contracts and negotiations
  C. Write a procedure specifying quality department review of new contracts and add it to the company manual
  D. Meet with the other department heads to flowchart an advanced quality planning process
  C. Write a procedure specifying quality department review of new contracts and add it to the company manual

• Question 573:

  To ensure continued customer loyalty, a company must take which of the following steps?

  A. Implement statistical process control
  B. Use just-in-time operations
  C. Identify the organizational needs of the company
  D. Resolve complaints in a timely manner
  D. Resolve complaints in a timely manner

• Question 574:

  The concept of self-control by a production worker includes:

  I. Knowing what the organizational goals are, what the job objective is, and the standard for performance.

  II. Knowing what the actual performance is.

  III. Notifying supervision whenever a nonconformance occurs.

  IV.

  Having the means for changing the performance when it does not conform to the goals, objectives, and standard.

  A. III only
  B. I, II, and III only
  C. I and II only
  D. I, II, and IV only
  D. I, II, and IV only

• Question 575:

  Which of the following is the first step in improving an existing process?

  A. Benchmarking similar processes
  B. Calculating the Cpk of the process
  C. Flowcharting the existing process
  D. Envisioning the future process
  C. Flowcharting the existing process

• Question 576:

  The house of quality pictured above was designed for product planning and development to specific customer wants and needs. Which of the following sections would contain the planning matrix that lists market research and strategic planning?

  

  A. 2
  B. 3
  C. 5
  D. 6
  C. 5

• Question 577:

  Ethics in the workplace can include:

  A. indifference, isolation and dishonesty
  B. honesty, loyalty and fairness
  C. respect, disparity and tolerance
  D. trust, integrity and self interest
  B. honesty, loyalty and fairness

• Question 578:

  A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?

  A. Ask the senior managers what they think the problem might be
  B. Ask the supervisor about the situation
  C. Allow the supervisor time to fix the problem
  D. Recommend the supervisor for leadership training
  B. Ask the supervisor about the situation

• Question 579:

  In the development of a quality improvement plan, which of the following steps should be taken first?

  A. Document the plan
  B. Evaluate current process performance
  C. Verify the expected results of the plan
  D. Decide what changes need to be made
  D. Decide what changes need to be made

• Question 580:

  A key benefit of advanced customer-supplier partnering is

  A. increased focus on customer complaints
  B. combined resources
  C. decentralization
  D. electronic data access
  B. combined resources