ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 501:

  In preparation for strategic planning, organizations should look closely at their industry to determine:

  I. The amount of excess capacity.

  II. Which competitors might join forces and become a greater threat.

  III. How employees perceive competitor advertisements.

  IV.

  What changes in regulatory requirements are likely to occur.

  A. I and II
  B. II and III
  C. I, II, and IV
  D. I, II, III, and IV
  C. I, II, and IV

• Question 502:

  According to the Baldrige Criteria, which of the following statements best describes a company that uses continuous improvement for performance?

  A. Management uses fact-based performance measures to make decisions.
  B. Management monitors the performance of its direct competitors.
  C. The company's market share and customer satisfaction levels are better than competitors.
  D. The company documents its production and service processes.
  C. The company's market share and customer satisfaction levels are better than competitors.

• Question 503:

  A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?

  A. Change the reward system.
  B. Create a new position with the title "preventive action coordinator."
  C. Reorganize into "small business units" that have a line of sight for quality problems.
  D. Define, communicate, and demonstrate proactive quality behaviors.
  D. Define, communicate, and demonstrate proactive quality behaviors.

• Question 504:

  Two human resource functions that typically are shared with other organizational components are:

  A. Unemployment and relocation administration.
  B. Union contract negotiation and OSHA compliance assessment.
  C. Staffing and training.
  D. Compensation and benefits administration.
  C. Staffing and training.

• Question 505:

  A self-directed work team is unique from all other types of teams in which of the following ways?

  A. All team recommendations are implemented.
  B. All team members receive recognition for the team's achievements.
  C. Team members plan and control the team's processes.
  D. Team participation is voluntary.
  C. Team members plan and control the team's processes.

• Question 506:

  When a project manager is preparing detailed plans containing the scope, time, costs, and quality, the project is in which phase?

  A. Concept
  B. Implementation
  C. Development
  D. Termination
  A. Concept

• Question 507:

  Regulatory standards are derived from which of the following sources?

  A. Contracts
  B. Legislation
  C. Consumer groups
  D. ISO 9001
  B. Legislation

• Question 508:

  A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

  A. Review the specification limits with engineering
  B. Perform 100% inspection on incoming parts from this supplier
  C. Require the supplier to provide a certificate of conformance for each lot
  D. Reject all lots until the supplier corrects the problem
  C. Require the supplier to provide a certificate of conformance for each lot

• Question 509:

  A continuous process yields the following output data. On the basis of this chart, which of the following questions would be appropriate to ask about this process?

  

  A. "Are all of the data points accurately placed on the chart?"
  B. "Do the operators adjust the machines frequently?"
  C. "Did something out of the ordinary happen between noon and 3 p.m.?"
  D. "Is the equipment showing significant wear?"
  B. "Do the operators adjust the machines frequently?"

• Question 510:

  ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding nor valuing what the other teams are doing within the broader enterprise. An instructor has been identified to host team building exercises to help remediate the antagonism and get the employees focused on cooperative value-laden improvement efforts. Which of the following training approaches would be most effective?

  A. Process improvement training
  B. Technical skills training
  C. Performance evaluation training
  D. Cross-functional training
  D. Cross-functional training