ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 511:

  Lean tools are primarily focused on:

  A. Eliminating waste.
  B. Better workplace management.
  C. Increasing customer value.
  D. Reducing resources.
  A. Eliminating waste.

• Question 512:

  A new process improvement team has just flowcharted how a process currently works. The value to the team is to:

  A. Document and retain records demonstrating how work activities were performed at a specific moment in time.
  B. Gain consensus on how information and materials currently flow through the organization.
  C. Validate baseline performance data collected before a change is implemented.
  D. Assess the level of compliance against a quality standard.
  B. Gain consensus on how information and materials currently flow through the organization.

• Question 513:

  Which of the following customer segmentation factors would a company use to develop a "frequent buyer" program for its products?

  A. Geography
  B. Service requirements
  C. Volume of business
  D. Demographics
  C. Volume of business

• Question 514:

  Which of the following methods will help an organization mold its future and achieve its goals, despite unforeseeable external forces?

  A. Matrix management
  B. Tactical deployment
  C. Quality planning
  D. Strategic planning
  D. Strategic planning

• Question 515:

  Rank in order, from first to last, the following steps for planning quality assurance within an organization.

  1. Define the company's purpose

  2. Determine basic work activities

  3. Develop job descriptions

  4. Establish quality objectives

  A. 1, 2, 3, 4
  B. 1, 4, 2, 3
  C. 3, 2, 4, 1
  D. 3, 1, 4, 2
  A. 1, 2, 3, 4

• Question 516:

  Which of the following characteristics is expected in a leader but not a manager?

  A. Making plans for the future
  B. Developing quality goals
  C. Organizing materials and methods
  D. Envisioning the organization's future
  A. Making plans for the future

• Question 517:

  Two employees separately submitted the same idea to a company's formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year,

  which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they'd had about a processing problem in their

  department. Neither wants to share the reward.

  The company should:

  A. Change the suggestion system to be available only to teams.
  B. Call in an arbitrator to settle the issue.
  C. Insist that the two employees negotiate with each other until they reach an agreement.
  D. Ask others in the department how they believe the reward should be distributed.
  C. Insist that the two employees negotiate with each other until they reach an agreement.

• Question 518:

  Mystery shopping is a term that applies to:

  A. Use of random sampling to collect audit information.
  B. Management by walking around (MBWA) for the retail industry.
  C. Anonymous observation of customer service practices.
  D. Verification of accuracy and reliability of sales data.
  C. Anonymous observation of customer service practices.

• Question 519:

  A quality manager recommends spending $10,000 to eliminate product failures that are costing the company SI 5. 000 per year. What is expected the return on investment (ROI) for this proposal?

  A. 67%
  B. 75%
  C. 125%
  D. 150%
  D. 150%

• Question 520:

  Which of the following is an example of an operating expense?

  A. Inventory
  B. Raw materials
  C. Purchased parts
  D. Labor
  D. Labor