ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 521:

  A company's new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as _______

  A. hoshin planning
  B. design of experiments
  C. quality function deployment
  D. business process reengineering
  C. quality function deployment

• Question 522:

  Which of the following is not a technique or practice involved in supplier logistics management?

  A. Buffer inventory
  B. Kanban
  C. Modular assembly
  D. Ship-to-stock
  A. Buffer inventory

• Question 523:

  When a unit of measure is being established for a product, the most important consideration is that the

  A. production work processes be mapped
  B. parameters of other products be considered
  C. interpretation be uniform
  D. data collection be easy
  C. interpretation be uniform

• Question 524:

  To resolve inherent conflicts that arise from multiple customer requirements, an organization should use

  A. quality function deployment
  B. total quality management
  C. six sigma methodology
  D. design of experiments
  A. quality function deployment

• Question 525:

  When there is a slippage in quality, just-in-time inventory systems affect:

  A. Product scrap rates.
  B. Production schedules.
  C. Incoming inspection efficiency.
  D. Materials usage variances.
  B. Production schedules.

• Question 526:

  A team has been formed with the goal of reducing the number of chemical suppliers. The team has found that the company purchases 27 different chemicals from 42 different suppliers. The best tool to use first to analyze these data would be a

  A. scatter diagram
  B. Pareto chart
  C. histogram
  D. control chart
  B. Pareto chart

• Question 527:

  In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteria. You should:

  A. State that you can not participate in the selection process because of your potential bias.
  B. Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.
  C. Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.
  D. Select another statistical software package to avoid any possible perception of bias.
  B. Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.

• Question 528:

  Which of the following statements characterizes a customer-driven organization?

  A. Front-line associates are empowered to resolve customer problems.
  B. All departments use the same procedures to document customer complaints.
  C. The customer service policy requires management to respond to customer complaints within 48 hours of receipt.
  D. Customer surveys are conducted before any changes are made to services or products.
  D. Customer surveys are conducted before any changes are made to services or products.

• Question 529:

  Flexibility, faster time to market, improved design, and lower costs are all benefits of:

  A. certification programs
  B. customer partnering programs
  C. customer satisfaction surveys
  D. material requirements planning (MRP) systems
  D. material requirements planning (MRP) systems

• Question 530:

  Which of the following is not generally a characteristic of communication in hierarchical organizations?

  A. Communication is constrained by chain of command.
  B. Messages are distorted many times by different frames of reference.
  C. Competitive opportunities might be missed because of time delays.
  D. Different functional departments communicate at a different pace.
  D. Different functional departments communicate at a different pace.