ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 361:

  Which of the following techniques contributed to successful quality training?

  A. Providing detailed explanations of any theories presented
  B. Compressing multiple lessons into a single training module
  C. Asking line managers to present the training
  D. Using everyday challenges as problems to solve
  D. Using everyday challenges as problems to solve

• Question 362:

  Strategic planning may include all but which of the following?

  A. A SWOT analysis
  B. Hoshin planning and deployment
  C. A seven-step problem-solving technique
  D. Scenario planning
  C. A seven-step problem-solving technique

• Question 363:

  If an activity time within a critical path is increased, which of the following is most likely to occur?

  A. The project will be delayed.
  B. Additional resources will have to be made available.
  C. Costs will increase.
  D. All activities in the project will be affected.
  A. The project will be delayed.

• Question 364:

  A supplier can save money if they eliminate a step in producing a part in the manufacturing process. There is no customer requirement pertinent to this part of the manufacturing process, nor is there any evidence that the change will adversely affect the functionality of the part. How should the supplier pursue making the change?

  A. Send a notification letter to the customer when the change has been implemented
  B. Conduct a thorough testing program and then present results to the customer for their acceptance
  C. Implement the change immediately to save money for the company as quickly as possible
  D. Solicit the customer's involvement to investigate whether the change would be acceptable
  D. Solicit the customer's involvement to investigate whether the change would be acceptable

• Question 365:

  Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

  A. It is the best way to pursue any kind of improvement.
  B. The "doing" step is more important than the "checking" process in the sequence.
  C. The "checking" process usually produces corrective actions.
  D. The process must continue until the desired results are achieved.
  D. The process must continue until the desired results are achieved.

• Question 366:

  If responsiveness is identified as a major problem in providing excellent customer service, which of the following would be an appropriate solution?

  A. Calling customers back within 24 hours of receiving their complaint
  B. Increasing the company's hours of operation
  C. Keeping more accurate records of verified complaints
  D. Providing additional training to customer service staff
  A. Calling customers back within 24 hours of receiving their complaint

• Question 367:

  The most critical use for project portfolio analysis is to:

  A. Compare the net value of a new project relative to continuing previously approved projects
  B. Determine the best time to start a new project
  C. Assess the feasibility of starting a new project relative to the resources being allocated to existing projects as well as assessing the strategic fit of the new project
  D. Make room for a new project by canceling or postponing an existing project that will not produce as high an ROI as the new project
  C. Assess the feasibility of starting a new project relative to the resources being allocated to existing projects as well as assessing the strategic fit of the new project

• Question 368:

  A customer is developing a supplier evaluation program and uses five different companies to supply raw materials and component parts. Which of the following methods should the quality manager use to establish baseline data on these suppliers?

  A. Analyze the appraisal costs for each supplier
  B. Analyze the prevention costs for each supplier
  C. Calculate the cost of nonconformances on incoming shipments
  D. Calculate the percentage of on-time delivery
  C. Calculate the cost of nonconformances on incoming shipments

• Question 369:

  Which of the following graphs indicates a positive correlation between two sets of data?

  

  A. Option A
  B. Option B
  C. Option C
  D. Option D
  C. Option C

• Question 370:

  First Community Bank Holding company executive management has initiated an environmental scan to determine the strategy to respond to new regulatory standards. Management has observed that the bank has a good reputation in the marketplace, a talented workforce, 600 different options for investment strategies, and a solid management team, which is compensated substantially above industry levels. The bank is considering offering on-line securities trading as a new service to its customers. Which of the following should management consider as an external threat to First Community Bank?

  A. Reputation in the marketplace
  B. New regulatory standards
  C. Compensation above industry standards
  D. Financial strength of the institution
  B. New regulatory standards