ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 351:

  A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to attend their next meeting. The sponsor should:

  A. Decline, since the team needs to own the process.
  B. Attend with a clear vision of the importance of the project.
  C. Try to identify resisting forces before attending the meeting.
  D. Attend and communicate a sense of urgency.
  B. Attend with a clear vision of the importance of the project.

• Question 352:

  On a project team, the facilitator's role is that of:

  A. mediator
  B. evaluator
  C. scribe
  D. timekeeper
  A. mediator

• Question 353:

  A modification of Lewin's unfreezing-moving-refreezing model may provide support for change. According to this model there are following ways to reduce change resistance Except:

  A. Understand the emotional impact of change
  B. Understand the impact of change to intellectual property
  C. Be consistent in responding to resistance
  D. Be flexible, be patient and be supportive
  B. Understand the impact of change to intellectual property

• Question 354:

  One of the best ways to identify what Juran calls the "vital few" customers is through

  A. a customer satisfaction survey
  B. a Pareto analysis
  C. statistical process control (SPC)
  D. sales analysis
  B. a Pareto analysis

• Question 355:

  Rank in order, from first to last, the following steps for deploying the strategic plan throughout the organization.

  1. Development of quality goals and strategies by upper management

  2. Implementation of action by line departments

  3. Establish focus on customer needs

  4. Translate strategies into the annual business plan

  A. 1, 3, 2, 4
  B. 1, 3, 4, 2
  C. 3, 1, 4, 2
  D. 3, 2, 1, 4
  B. 1, 3, 4, 2

• Question 356:

  Which of the following is an internal failure cost?

  A. Field trials
  B. Rework of rejects
  C. Special tests
  D. Returned goods
  B. Rework of rejects

• Question 357:

  The first step in a successful customer satisfaction program is to:

  A. Hire and train qualified staff and reward them based on performance.
  B. Get to know the customers' most pressing needs.
  C. Develop a strategic alliance/partnership with key customers.
  D. Get management commitment to a focus on customers.
  D. Get management commitment to a focus on customers.

• Question 358:

  Company ABC orders 15 products from XYZ every month and a recent order shows zero quantities ordered on all but one of the products made for ABC by XYZ. Prior to contacting ABC directly, XYZ's quality manager should hold a meeting with which of the following departments?

  A. Regulatory compliance
  B. Sales
  C. Operations
  D. Purchasing
  B. Sales

• Question 359:

  The process of optimizing a supply-chain network requires all parties to:

  A. maintain agreed-upon safety stock to ensure steady supply
  B. give up some independence in pursuit of shared objectives
  C. maintain their own inspection departments
  D. adjust capacity in anticipation of market shifts
  D. adjust capacity in anticipation of market shifts

• Question 360:

  A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?

  A. Determine the number of quality staff required for the facility
  B. Develop and classify a list of quality characteristics that need to be measured in the facility
  C. Develop a quality mission statement for the facility
  D. Help senior management create a vision statement for the facility
  C. Develop a quality mission statement for the facility