ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 371:

  Leadership is the process of creating an environment in which workers can become

  A. team players
  B. empowered
  C. managers
  D. specialists
  B. empowered

• Question 372:

  Which of the following would be the focus of a competitive analysis?

  A. Business practices that seem to work effectively
  B. Strategies and market position
  C. Market requirements and customer needs
  D. Industry segments and customer groups
  B. Strategies and market position

• Question 373:

  When a team is learning to work together effectively and its members start to seek one another's opinions, the team is at what stage of development?

  A. Forming
  B. Storming
  C. Norming
  D. Performing
  C. Norming

• Question 374:

  A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As an architect he/she:

  A. Organizes, people, ideas and things to achieve the enterprise's objectives
  B. Builds an enterprise structure that supports the strategic goals and objectives
  C. Embraces the principles, morals, and norms of the society in which organization impacts
  D. Imparts knowledge and teaches skills to others
  B. Builds an enterprise structure that supports the strategic goals and objectives

• Question 375:

  What is the first step a process owner must take in order to create a written process?

  A. Define the current process
  B. Provide quality training to all process workers
  C. Identify the problems in the current process
  D. Allocate resources for a cross-functional improvement team
  A. Define the current process

• Question 376:

  A corporate oversight group has challenged the adequacy of one division's quality records and documentation system. Which of the following sources of evidence can the division's quality manager use to counter the group's challenge?

  A. An overview of the design of the record retention system
  B. Sample records and documents that typify the department's record-keeping system
  C. Sample documents whose accuracy has been verified by a department member
  D. Summary reports of periodic audits of the department's system
  B. Sample records and documents that typify the department's record-keeping system

• Question 377:

  The quality manager of a 250 employee bottling plant has been successful in using job enrich h to imp quality improvement on the production line. The company president is impressed with the gains made through this process and wants to expand the concept throughout the company to inspire all employees to focus on quality. The president asks the quality manager to make a presentation to management on this topic. What is the critical point the quality manager should emphasize?

  A. Job enrichment will be quickly implemented
  B. Employees will need to be cross trained
  C. Empowerment takes a high level of sustained commitment for years
  D. Management will remain at the top of the organization structure
  C. Empowerment takes a high level of sustained commitment for years

• Question 378:

  The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components from ABC.

  

  Customer X threatens to change suppliers unless ABC fixes the process that is creating defect type E. On the basis of the data presented above, how should ABC respond to Customer X?

  A. Explain that the problem causing defect type E is in Customer X's system
  B. Share the ABC defect data and offer to work with Customer X to solve the problem
  C. Explain that a cross-functional team has already made improvements and Customer X will soon see a decrease in type E defects
  D. Advise Customer X that the process causing the problem will be redesigned to eliminate type E defects
  B. Share the ABC defect data and offer to work with Customer X to solve the problem

• Question 379:

  Supply chain management should focus on:

  A. driving costs back through the supply chain
  B. improving individual elements of the supply chain
  C. optimizing the processes of the supply chain
  D. reducing costs to the consumer
  D. reducing costs to the consumer

• Question 380:

  A company should treat customer complaints as critical information for which of the following reasons?

  A. The customer is always right.
  B. Only 4% of unhappy customers complain to the company.
  C. Complaints can help a company improve its processes.
  D. Complaining customers represent a company's vital few.
  C. Complaints can help a company improve its processes.