ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 341:

  Which of the following is true?

  A. Training to be delivered via an in-house intranet is likely to be more costly to develop than classroom-type training.
  B. Training embedded in a transaction-processing computer program is usually ineffective as well as annoying to operators.
  C. A printed training workbook serves only one purpose--documentation of textual content.
  D. OJT is how an "old hand" teaches a new hire how things are done--it involves no structure or instructional standards.
  A. Training to be delivered via an in-house intranet is likely to be more costly to develop than classroom-type training.

• Question 342:

  If a department manager asks the quality manager for help in defining its quality responsibilities, the should recommend that the department focus on __________

  A. identifying customer needs
  B. becoming free of deficiencies
  C. confirming to established quality requirements
  D. developing problem-solving techniques
  C. confirming to established quality requirements

• Question 343:

  If a bicycle manufacturer uses computer-based manufacturing techniques to produce form-fitting bicycles from customer measurements, the process is best described as:

  A. adaptive quality
  B. nominal group technique
  C. mass customization
  D. lot-build manufacturing
  A. adaptive quality

• Question 344:

  The metrics and goals for driving organizational performance should be established on the basis of

  A. key customer and supplier input
  B. strategic planning output
  C. employee survey results
  D. quality staff research
  B. strategic planning output

• Question 345:

  Which of the following sets of elements represents the four levels of training evaluation?

  A. Pre-training, end-of-training, post-training, on-the-job
  B. Pre-hire, 6-months, 12 months, 30 months
  C. Reaction, learning, behavior, results
  D. Cognition, comprehension, competency, communication
  C. Reaction, learning, behavior, results

• Question 346:

  Which of the following tools can be used to identify process variation?

  A. Control charts
  B. Failure mode and effects analysis (FMEA)
  C. Scatter diagrams
  D. Interrelationship digraphs
  A. Control charts

• Question 347:

  Performance appraisals and coaching techniques are most effective when they are combined to

  A. lead employees to higher levels of performance
  B. rank the workforce for pay increases or promotions
  C. evaluate the performance of individuals on a team
  D. discipline at-risk employees
  A. lead employees to higher levels of performance

• Question 348:

  A team charged with improving response time in the Accounts Payable Department has just completed a process map. Which of the following steps should the team take next?

  A. Set improvement goals
  B. Identify obvious problems
  C. Select performance measures
  D. Benchmark the process
  C. Select performance measures

• Question 349:

  In a balanced scorecard, which of the following figures is an example of a measure from the learning and growth perspective?

  A. Mean time between failures
  B. Market share
  C. Retention numbers
  D. Revenue per employee
  C. Retention numbers

• Question 350:

  Which of the following planning tools is used to define problems by organizing concepts or ideas in relationship to each other?

  A. A tree diagram
  B. A process decision program chart (PDPC)
  C. An arrow diagram
  D. An affinity diagram
  D. An affinity diagram