ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 301:

  One of Deming's 14 points indicates that goals:

  A. are necessary for any improvement effort
  B. should be eliminated if they are not achieved within the originally projected time frame
  C. must be established by those responsible for meeting them
  D. become a negative influence unless methods to achieve them are provided
  C. must be established by those responsible for meeting them

• Question 302:

  The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

  A. Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.
  B. Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.
  C. Ask a facilitator to attend the next few meetings to help reduce conflict.
  D. Do nothing.
  D. Do nothing.

• Question 303:

  The first step to establishing a supplier certification program is to:

  A. develop and distribute a requirements manual to potential suppliers
  B. establish and distribute the supplier audit schedule
  C. identify the existing long-term suppliers
  D. document the program goals and define various responsibilities
  C. identify the existing long-term suppliers

• Question 304:

  Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical?

  A. Deliverables were completed on time, but project incurred a one percent cost overrun.
  B. Project team worked well together and worked hard but lacked sufficient resources to complete project on time and within budget.
  C. Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty.
  D. Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value.
  A. Deliverables were completed on time, but project incurred a one percent cost overrun.

• Question 305:

  A quality manager wants to provide problem-solving training to the company's line employees so they can identify and solve problems in their work areas. Which of the following training scenarios will best meet the quality manager's objectives?

  A. Audience: Work teams Material: Actual work problems
  B. Audience: Work teams Material: Industry-wide case studies
  C. Audience: Open enrollment Material: Industry-wide case studies
  D. Audience: Open enrollment Material: Actual work problems
  D. Audience: Open enrollment Material: Actual work problems

• Question 306:

  A listening post is a:

  A. Physical place in the facility where employees gather to discuss comments heard from customers.
  B. Place where customer comments, pro and con, are posted for all employees to see.
  C. Practice whereby surveillance personnel periodically listen in to ongoing conversations between employees and customers for the purpose of identifying employee behavior that can be improved.
  D. Designated individual or group trained to listen carefully to customer comments, and record the comments in a process where the comments can be analyzed (trended) and actions taken to improve customer satisfaction.
  D. Designated individual or group trained to listen carefully to customer comments, and record the comments in a process where the comments can be analyzed (trended) and actions taken to improve customer satisfaction.

• Question 307:

  A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?

  A. Priorities matrix
  B. Tree diagram
  C. Matrix diagram
  D. Activity network diagram
  A. Priorities matrix

• Question 308:

  Which of the following is an appropriate way to resolve conflict?

  A. Find a convenient time and place to discuss the issue rationally
  B. Use power and authority to realign the conflict to support the larger organization
  C. Work together to find a mutually agreeable solution
  D. Document the resolution in the personnel files of all parties involved in the conflict
  C. Work together to find a mutually agreeable solution

• Question 309:

  A quality manager has been asked to lead a process improvement team that has representatives from various support areas of the organization, including upper management. The team members demonstrate a wide range of interest m participating on the team, from workers who are eager to learn new ways to do things in a team environment to those who distrust the team process and are resistant to changing the way they do things in their operational area. In addition, some of the participants are intimidated by the presence of upper managers on the team.

  Which of the following team-building techniques should the team leader use during the first and second meetings?

  A. Helping the members understand how to manage the changes they propose for any improvements
  B. Developing decision-making agreements that the members will use as the team becomes more cohesive
  C. Involving the members in plan development and role clarification to help them work together as a team
  D. Asking the members to use their individual skills, knowledge, and experience to identify potential process improvements
  C. Involving the members in plan development and role clarification to help them work together as a team

• Question 310:

  The best way to reduce variation in products from a supplier is to

  A. perform 100% incoming inspection
  B. develop a training plan that will improve incoming inspection results
  C. audit the supplier regularly and follow up on corrective action plans
  D. help the supplier develop quality control processes
  C. audit the supplier regularly and follow up on corrective action plans