ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 211:

  Which of the following actions by a leader is considered a roadblock to organizational success?

  A. Personally solving daily problems
  B. Examining personal assumptions about change
  C. Focusing on processes
  D. Expecting informed answers
  A. Personally solving daily problems

• Question 212:

  For this question, please refer to the following control chart, which shows the results of the last 25 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day.

  

  The control chart shows which of the following?

  A. A process shift
  B. A process instability
  C. Normal variation
  D. A cyclical trend
  C. Normal variation

• Question 213:

  The best way to shorten the development cycle for introducing new products to the marketplace is to:

  A. identify all potential suppliers during the design process and certify the best ones
  B. enlist the help of critical suppliers during the development process
  C. factor supplier lead times into the design process
  D. select suppliers that have the excess capacity to accommodate new operations
  A. identify all potential suppliers during the design process and certify the best ones

• Question 214:

  Which of the following correctly describes the sequence of events, from beginning to end, for reducing special causes of variation?

  I. Search for the cause.

  II. Develop a long-term remedy.

  III. Gather data to identify special causes.

  IV.

  Put an immediate remedy in place to contain any damage.

  A. I, III, IV, II
  B. IV, III, II, I
  C. II, I, III, IV
  D. III, IV, I, II
  D. III, IV, I, II

• Question 215:

  Which of the following sets of elements form the basis for human resource management and overall organizational performance?

  A. Organization of work, employee performance management, hiring, and career progress
  B. Customer requirements, union issues, and human processes
  C. Management directives, organizational structure, and staff availability
  D. Strategic planning, staff availability, and staff knowledge of technology
  C. Management directives, organizational structure, and staff availability

• Question 216:

  On the basis of the trend shown in the chart below, which of the following actions, if any, would be appropriate for a quality manager to take?

  

  A. Increase the frequency of monitoring the yield
  B. Request a training session on interpretation of control charts
  C. Identify the root cause for the decline in yield
  D. None of the above; no action is required
  C. Identify the root cause for the decline in yield

• Question 217:

  Which of the following actions indicates that an interviewer is using active listening techniques?

  A. Capturing the respondent's tone by taking notes during the interview
  B. Maintaining eye contact
  C. Repeating the respondent's answers to confirm them
  D. Helping the respondent find the right words
  C. Repeating the respondent's answers to confirm them

• Question 218:

  Future technology advancements can affect:

  I. The services the organization provides.

  II. The speed of communications and the response time expected.

  III. The mass obsolescence of major existing products and processes.

  IV.

  The increased human competence required to design processes that effectively utilize the advanced technology available.

  A. I, II, and IV only
  B. II only
  C. I and IV only
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 219:

  Which of the following tools is effective for dealing with multiple customer requirements?

  A. Statistical process control (SPC)
  B. Quality function deployment (QFD)
  C. Total quality management (TQM)
  D. Value added analysis
  B. Quality function deployment (QFD)

• Question 220:

  What type of financial measure can be used to compare the value of quality improvement projects with that of other company investments?

  A. Return on investment
  B. Internal reject rates
  C. Customer satisfaction levels
  D. Cost of quality
  A. Return on investment