ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 231:

  What is the first step in a process improvement effort?

  A. Reduce process cycle-time
  B. Review process outputs
  C. Identify customers of the process
  D. Identify non-value-added steps in the process
  C. Identify customers of the process

• Question 232:

  Which of the following standards is a guidance for environment management?

  A. ISO 9001
  B. ISO 14001
  C. TS 16949
  D. MBNQA
  B. ISO 14001

• Question 233:

  Which of the following is the primary purpose of training?

  A. Improved technological capabilities
  B. Improved human resource capabilities
  C. Improved employee satisfaction
  D. Improved operational results
  D. Improved operational results

• Question 234:

  A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within a week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay. Based on this information, the hotel's feedback program could best be described as having which of the following characteristics?

  A. Root cause analysis and problem resolution processes
  B. Top management support
  C. A fast response
  D. Properly trained and empowered employees
  C. A fast response

• Question 235:

  Which of the following content areas should be stressed during quality facilitator training?

  A. Design theory
  B. Performance management data
  C. Report writing
  D. Continuous improvement tools
  D. Continuous improvement tools

• Question 236:

  To reduce the potential for liability on a safety-related product component, management should focus on which of the following factors?

  A. Process control procedures
  B. Corrective action program
  C. Product design
  D. Process validation
  A. Process control procedures

• Question 237:

  Team-building activities should be implemented immediately after the team

  A. emerges from the forming stage
  B. members have been selected
  C. member conflicts start to surface
  D. training is completed
  A. emerges from the forming stage

• Question 238:

  On a balance sheet, which of the following elements should be classified as "assets"?

  A. All equipment and the earning value of all employees
  B. Any resources that have a monetary value
  C. Only the resources that are used to produce saleable goods
  D. Only the facilities and the physical equipment contained in those buildings
  B. Any resources that have a monetary value

• Question 239:

  An effective way for a customer to prepare to negotiate with a current supplier is by

  A. identifying critical performance issues
  B. implementing statistical process control
  C. reviewing warranty claims
  D. writing a sample contract
  A. identifying critical performance issues

• Question 240:

  A cross-functional team has been working on a process improvement project that affects departments A, B, C, and D. Once the project is completed, which of the following people associated with the team is responsible for ensuring that the changes are integrated into the processes of the affected departments?

  A. Facilitator
  B. Sponsor
  C. Member
  D. Coach
  B. Sponsor