ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 151:

  A company is benchmarking its complaint process. Comparable companies have been identified and the data collection process is complete. The next step for the team to take is to

  A. project future performance levels
  B. establish complaint-process goals
  C. communicate benchmark findings to upper management
  D. determine current performance gaps
  B. establish complaint-process goals

• Question 152:

  The primary benefit of retaining customers is:

  A. a decrease in supplier defects
  B. a decrease in order-processing time
  C. an increase in sales
  D. an increase in market expectations
  C. an increase in sales

• Question 153:

  A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As a trainer he/she:

  A. Organizes, people, ideas and things to achieve the enterprise's objectives
  B. Builds an enterprise structure that supports the strategic goals and objectives
  C. Embraces the principles, morals, and norms of the society in which organization impacts
  D. Imparts knowledge and teaches skills to others
  D. Imparts knowledge and teaches skills to others

• Question 154:

  Which of the following quality system elements are correctly ranked from an operational level to a leadership level?

  A. Product inspection, process control, system measurement, organizational measurement
  B. Engineering principles, written standard operating procedures, standards, auditing
  C. SPC, product testing, structured thinking tools, design of experiment
  D. Tactical planning, strategic planning, standardization, stabilization
  D. Tactical planning, strategic planning, standardization, stabilization

• Question 155:

  The new project manager for a company's ISO 9000 recertification effort is not getting cooperation from a majority of department heads. This situation is most commonly caused by:

  A. a lack of publicity about the project
  B. a lack of ISO 9000 training for department heads
  C. a lack of support from top management
  D. too great a workload in the individual departments
  C. a lack of support from top management

• Question 156:

  The budgets of most internal staff and operations functions do not include figures for:

  I. Cash received.

  II. Capital expenditures.

  III. Short-term liabilities.

  IV.

  Payroll expenses.

  A. IV only
  B. III only
  C. I, II, and III
  D. I and III
  C. I, II, and III

• Question 157:

  The purpose of the ISO 9001 standard is to:

  I. Provide confidence in quality management systems by offering a common basis for assessments.

  II. Provide confidence to customers and other stakeholders that the requirements for quality are being, or will be, met.

  III. Systematically pursue ever higher levels of overall company and human performance, including quality, productivity, and time performance.

  IV.

  Build loyalties and teamwork while encouraging and supporting initiative and risk taking.

  A. I and II only
  B. I, II, and IV only
  C. III and IV only
  D. I, II, III, and IV
  A. I and II only

• Question 158:

  Which of the following tools is used to determine whether special cause variation exists in a process?

  A. Fishbone diagram
  B. Cause and effect diagram
  C. Control chart
  D. Pareto chart
  C. Control chart

• Question 159:

  Water is delivered to ice-cube trays that are placed in freezers at less than -6?centigrade. The trays are removed from the freezers after six hours. If the water has not completely frozen, the trays are returned to the freezer until freezing is complete. The ice-cubes are then removed from the trays, inspected, and placed in bags. Defective cubes are discarded. The bags filled with cubes are kept in storage freezers. Alarms are sounded if a freezer's temperature goes above -6? centigrade. It has been shown that water in the ice-cube trays will freeze in six hours at -6?centigrade or less.

  

  Which of the following correctly depicts the flowchart for the process?

  A. 1
  B. 2
  C. 3
  D. 4
  C. 3

• Question 160:

  Which of the following is the best way for a company to document how it authorizes projects?

  A. Project team meeting minutes
  B. Company policies
  C. Employee evaluation form
  D. Organizational chart
  B. Company policies