ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 161:

  What is the first step in implementing quality function deployment (QFD)?

  A. Define the technical requirements
  B. Identify the customer requirements
  C. Identify competitive products
  D. Relate the customer requirements to the technical requirements
  B. Identify the customer requirements

• Question 162:

  Which of the following is the least desirable goal of the customer-supplier relationship?

  A. Maximize return on investment.
  B. Satisfy shared customers further along the customer-supplier chain.
  C. Prohibit less capable suppliers from entering the market.
  D. Ensure high levels of quality in incoming materials.
  C. Prohibit less capable suppliers from entering the market.

• Question 163:

  is a person from outside the organization who has been hired to advise and help facilitate the change process. He/she has greater degree of freedom and should be better able to access activities and provide honest feedback.

  A. Change agent
  B. Mentor
  C. Ethicist
  D. Business Generator
  A. Change agent

• Question 164:

  The limits of an

  

  control chart are usually calculated by using which of the following values?

  A. standard deviations of the sample average
  B. standard deviations of the individuals' average
  C. variances of the sample average
  D. variances of the individuals' average
  A. standard deviations of the sample average

• Question 165:

  Which of the following elements is critical to teams being successful?

  A. They start with corporate objectives.
  B. They agree on their mission or purpose.
  C. They establish weekly targets and plans.
  D. They establish long-range goals.
  B. They agree on their mission or purpose.

• Question 166:

  In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?

  A. Create a method of reporting progress
  B. Identify the problem
  C. Identify ways to measure the effectiveness of changes
  D. Implement a change management system
  B. Identify the problem

• Question 167:

  A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey. The major problem with limiting those interviews to individuals in the company's sales contact list is that the list may

  A. not include potential new customers
  B. include only purchasing agents and buyers
  C. include customers that have stopped purchasing from the company
  D. contain out-of-date information
  D. contain out-of-date information

• Question 168:

  McGregor's Theory X-Theory Y model is based on the concept of

  A. hierarchy of needs
  B. motivation factor
  C. controlling workers and defects
  D. acquired need
  A. hierarchy of needs

• Question 169:

  For a company's mission, vision, and value statements to become integral to the organization, which of the following actions should management take?

  A. Distribute copies of these principles to all employees annually
  B. Ensure that these principles are included in all communications with external organizations
  C. Identify and reward behaviors that are consistent with these principles throughout the company
  D. Conduct annual reward ceremonies to recognize all departments that support these principles
  C. Identify and reward behaviors that are consistent with these principles throughout the company

• Question 170:

  The role of supply chain management is to:

  A. Ensure that the right product/service, in the right quantity, of the right quality, gets to the right customer at the right time.
  B. Control the performance of every organization involved in the supply chain.
  C. Be totally responsible for the input from upstream suppliers to ensure that downstream customers receive outputs that conform to end users requirements.
  D. Reduce inventory.
  A. Ensure that the right product/service, in the right quantity, of the right quality, gets to the right customer at the right time.