ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 141:

  A more accurate accounting of the costs to produce a product can be achieved with:

  A. Traditional cost accounting methods
  B. Activity-based costing
  C. Correctly distinguishing between internal and external failure costs
  D. Correctly differentiating between prevention and appraisal costs
  B. Activity-based costing

• Question 142:

  Which of the following characteristics is typical of learning organizations?

  A. ISO 9001 registration
  B. Strong profit margin
  C. Creative conflict
  D. Groupthink
  C. Creative conflict

• Question 143:

  A good tool to use in managing multiple-customer requirements is a:

  A. house of quality matrix
  B. process control chart
  C. Pareto chart by customer type
  D. customer segmentation study
  A. house of quality matrix

• Question 144:

  At a minimum, self-directed work teams should be authorized to

  A. eliminate or reduce variation
  B. monitor their own processes
  C. expand the scope of their responsibility
  D. establish relevant procedures
  B. monitor their own processes

• Question 145:

  If a company hires a training manager to convert its current train-as-needed model to a more proactive approach to training, which of the following steps should the manager take first?

  A. Survey the employees to determine what training they have already received
  B. Present a list of training objectives to top management for approval
  C. Identify training objectives that support elements of the company's business plan
  D. Evaluate the existing training staff in terms of experience and ability
  C. Identify training objectives that support elements of the company's business plan

• Question 146:

  To communicate effectively, managers must understand that their own culture is

  A. not the only culture
  B. not relevant in the workplace
  C. the subordinate culture
  D. the dominant culture
  A. not the only culture

• Question 147:

  Which of the following statements is true about strategic quality planning?

  A. Product satisfaction and product dissatisfaction are opposites.
  B. The concept of "little q" is replacing that of "Big Q."
  C. Quality is directly related to the way processes are planned.
  D. Most quality planning has been done by professionals.
  C. Quality is directly related to the way processes are planned.

• Question 148:

  Which of the following terms refers to a systematic error?

  A. Bias
  B. Validity
  C. Reliability
  D. Standard deviation
  A. Bias

• Question 149:

  Which of the following actions will help to ensure that a customer will want to return after a bad experience?

  A. Issuing a written apology from top management
  B. Providing a speedy resolution by front-line associates at the time of complaint
  C. Offering a price reduction within 30 days after receiving a complaint
  D. Asking the customer to complete a complaint form as part of the quality improvement process
  D. Asking the customer to complete a complaint form as part of the quality improvement process

• Question 150:

  A few weeks ago. an internal quality auditor for a company completed an audit in one area of the quality system. Two corrective action requests (CARs) resulted from the audit. The supervisor of quality audits voided the two CARs without giving the auditor any substantial reason for the action, and the auditor has since fallen behind schedule on performing other audits. In this situation, the quality manager should take which of the following steps first?

  A. Retrain the supervisor
  B. Reinstate both voided CARs
  C. Discuss the voided CARs with the supervisor and the auditor
  D. Revise the policies and procedures for CARs
  C. Discuss the voided CARs with the supervisor and the auditor