ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 171:

  When promoting quality improvement plans, the quality manager should take which of the following actions first?

  A. Obtain information about competitor processes
  B. Obtain senior management support
  C. Perform a benchmarking study
  D. Perform a market growth analysis
  B. Obtain senior management support

• Question 172:

  In developing a private college's balanced scorecard, which four of the following information categories would be best to consider?

  I. Alumni contributions

  II. Current student enrollments

  III. Percentage of students graduated

  IV.

  Faculty competence level

  V.

  Academic rating among competitors

  VI. Cash flow

  VII.

  New and/or updated programs under development

  A. III, IV, V, VI
  B. I, II, III, VI
  C. I, IV, V, VII
  D. II, III, V, VI
  A. III, IV, V, VI

• Question 173:

  Which of the following tools should HR use to monitor the number of hours lost due to worker absenteeism?

  A. Flowchart
  B. Pareto chart
  C. Activity network diagram
  D. Time plot
  B. Pareto chart

• Question 174:

  For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?

  I. Adopting lean techniques to reduce cycle time

  II. Continually developing new service features to take the place of services that have become “must haves”

  III. Responding to the needs of a diverse customer base

  IV.

  Understanding and working closely with multiple publishers

  A. III only
  B. II and III only
  C. II, III, and IV only
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 175:

  A benefit-cost analysis can best be used to:

  A. align project costs with original budget forecasts
  B. evaluate the performance of project team members
  C. compare the performance of different project teams
  D. compare savings earned against resources invested
  B. evaluate the performance of project team members

• Question 176:

  Three hospitals are located within the same metropolitan area. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals. Which of the following actions would be most appropriate?

  A. Normalize the data based on any significant differences in the customers being served (for example, economic strata).
  B. Subcontract the cafeteria and gift shop to outside sources that can provide greater attention to these nonmedical aspects of the hospital operations.
  C. Colocate the cafeteria and the gift shop in order to share resources, reduce costs, simplify access, and allow a greater investment in variety.
  D. Look at customer purchasing patterns and profit margins to maximize investment payback.
  A. Normalize the data based on any significant differences in the customers being served (for example, economic strata).

• Question 177:

  Which of the following is the best tool to use to identify the specific tasks needed to complete a project?

  A. PERT
  B. Activity network diagram
  C. Work breakdown structure
  D. Critical path method
  C. Work breakdown structure

• Question 178:

  You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

  A. Meet in a conference room rather than one of your offices.
  B. Wait several days before meeting again.
  C. Write a procedure outlining how you believe the process should work.
  D. Spend more time listening than talking, in order to understand the purchasing manager 's viewpoint.
  C. Write a procedure outlining how you believe the process should work.

• Question 179:

  Which of the following activities describes the team leader's role in a team-based organization?

  A. Negotiate additional organizational resources
  B. Reinforcing behavioral changes by rewarding active team members
  C. Ensuring that the team's decisions and plans are communicated outside the team
  D. Providing training to team members
  B. Reinforcing behavioral changes by rewarding active team members

• Question 180:

  Which of the following methods will help a company measure levels of customer-perceived quality?

  A. Analyze field failure reports
  B. Review capability tests that indicate failure-free production
  C. Monitor the number of warranty claims
  D. Conduct focus group studies
  D. Conduct focus group studies