ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 121:

  A company's human resources (HR) department recently conducted a training needs analysis and identified new training requirements for staff in the quality department. Most of the employees in that department have been with the company for many years and openly resent the suggestion that they need additional training. In this situation, what would be the best way for the quality manager to respond?

  A. Ask HR to waive the training requirements for staff that have more than five years of service in quality
  B. Suggest that the employees present their concerns to the HR staff who conducted the needs analysis
  C. Discuss with the employees how the training can help the company better satisfy its customers
  D. Advise the employees that they are all required to attend the training, regardless of whether they need it
  C. Discuss with the employees how the training can help the company better satisfy its customers

• Question 122:

  Which of the following elements would be expected to be included in a good project plan?

  I. Cost-benefit analysis

  II. Timetable for completion

  III. Description of required resources

  IV.

  Statement of project deliverables

  A. I and II only
  B. II and III only
  C. I, III, and IV only
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 123:

  Which of the following tools is used to capture customer needs and create requirements?

  A. Statistical process control
  B. Cause and effect diagram
  C. Design of experiments
  D. Quality function deployment
  D. Quality function deployment

• Question 124:

  One of the unique challenges to leading a virtual team is

  A. selecting team members
  B. identifying a clear communication method
  C. determining the location of the meetings
  D. keeping an action item log
  B. identifying a clear communication method

• Question 125:

  A service company has decided to expand the current focus of its regional territory to all of North America. This decision is an example of

  A. a strategy
  B. an action plan
  C. a tactical analysis
  D. a SWOT analysis
  A. a strategy

• Question 126:

  What type of analysis is used to compare the current skill levels of a target group to the desired skill levels?

  A. SWOT analysis
  B. Trade-off analysis
  C. Needs analysis
  D. Cost-benefit analysis
  C. Needs analysis

• Question 127:

  In quality improvement projects, the primary role of upper management is to:

  A. review and approve policies related to the project
  B. provide oversight on a monthly basis
  C. develop project cost analyses
  D. establish customer requirements
  A. review and approve policies related to the project

• Question 128:

  A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:

  I. Some persons may refuse to take the survey or they may intentionally corrupt their answers if they resent the method used.

  II. Some persons may find that the pressure of having to complete the survey without lagging behind most of the group may distort or inhibit clear thinking, and prevent a well-thought-through response.

  III. In their haste to get it over with, some respondents, without thought, may just randomly answer the questions.

  IV.

  Even though response documents may not show respondent identification, some respondents may feel they have to furnish the answers they think management wants to see.

  A. IV only
  B. II and III only
  C. I only
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 129:

  To identify product attributes that are important to customers, an organization should use which of the following techniques?

  A. Analyze product performance using statistical tools
  B. Gather information using field market research
  C. Conduct simulations using returned products
  D. Survey internal customers who understand the customers and the product
  D. Survey internal customers who understand the customers and the product

• Question 130:

  Program evaluation and review technique (PERT) charts are designed to support which of the following processes?

  A. Planning for complex projects
  B. Evaluating potential members of project teams
  C. Preparing minimum bid requirements
  D. Developing milestones
  A. Planning for complex projects