ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 111:

  Which of the following metrics is included in a balanced scorecard?

  A. Finance, customers, internal processes, learning
  B. Balance sheet, income statement, customer satisfaction, employee satisfaction
  C. Human resources, accounting, operations, marketing
  D. Strategies, tactics, functions, finances
  A. Finance, customers, internal processes, learning

• Question 112:

  During the initial stage of a team's development, the most appropriate leadership style is ______________

  A. facilitative
  B. authoritative
  C. directive
  D. participative
  C. directive

• Question 113:

  A project manager should work with the project team to develop the master plan and schedule in order to ensure that the team members are:

  A. motivated to work on subsequent projects
  B. aware of the project scope
  C. able to lead any follow-up projects
  D. able to improve their skills for future projects
  B. aware of the project scope

• Question 114:

  All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?

  A. Enabled to plan long-term production volume based on customer 's forecast of demand
  B. Eliminate legal risks
  C. Win-win relationship
  D. Sharing of resources
  B. Eliminate legal risks

• Question 115:

  Managers who take shortcuts, push employees beyond their limits, eliminate training, and neglect equipment maintenance probably are:

  A. Dissatisfied with their current salaries.
  B. Evaluated against short-term results.
  C. Striving for a promotion.
  D. Tired and overworked.
  B. Evaluated against short-term results.

• Question 116:

  The decision-making authority delegated to lower management levels depends on:

  I. The situation

  II. The extent of centralization or decentralization

  III. Which people in the organization have the best information

  IV. The complexity of the environment in which the organization functions

  A. I and III
  B. II and IV
  C. I, II, and IV
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 117:

  Company A has a critical to quality (CTQ) process that is exhibiting a common cause variation that is stable and in control, but the customer is still receiving defective products. What is the appropriate action that will help to resolve this situation?

  A. Run chart
  B. Operator training
  C. Customer survey
  D. DMAIC
  D. DMAIC

• Question 118:

  Which of the following tools can be used to conduct a time series analysis of process performance?

  A. Pareto chart
  B. X and s chart
  C. Scatter diagram
  D. Histogram
  B. X and s chart

• Question 119:

  In computing ROTI, which of the following would not be considered a training cost?

  A. Trainer 's travel and living expenses
  B. Employee turnover
  C. Computer purchased solely for the training
  D. Participants' time away from their jobs
  B. Employee turnover

• Question 120:

  Which of the following is an example of an appraisal cost?

  A. Supplier rating program
  B. Supplier quality planning
  C. Supplier product qualification
  D. Operator training
  C. Supplier product qualification