ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 21:

  Within ServiceNow Discovery, the Exploration phase determines what?

  A. Are you there? How will I classify you?
  B. What else can you tell me about yourself?
  C. Have I seen you before?
  D. How should I classify you specifically?
  B. What else can you tell me about yourself?

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  Explanation/Reference:

  Four Discovery phases:

  -Scanning: Are you there? How will I classify you?

  Probes and sensors are used

  -Classification: How should I classify you specifically?

  Probes and sensors are used

  -Identification: Have I seen you before?

  Patterns are used (or additional probes and sensors)

  -Exploration: What else can you tell me about yourself?

  Software running on the IP-enabled device is identified

  Patterns are used (or additional probes and sensors)

• Question 22:

  What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

  A. Ensure you have filled out every field in the template file
  B. Ensure the entitlement data is listed on the first tab of the template file
  C. Ensure you have downloaded and used the latest version of the template file
  D. Ensure you have the sam_user role assigned to you
  C. Ensure you have downloaded and used the latest version of the template file

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  Explanation/Reference:

• Question 23:

  Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

  A. Expand and collapse tree links
  B. List of all publishers
  C. Software model compliance icons
  D. Filter products
  E. Compliance toggle switch
  F. List of all publishers out of compliance
  B. List of all publishers
  F. List of all publishers out of compliance

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

• Question 24:

  What is the name of the Scheduled job that runs daily for normalization?

  A. Create a Software Normalization
  B. Software Installation Normalization
  C. Software Model Cleanup
  D. Discovery Model Normalization
  D. Discovery Model Normalization

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMDiscovery.html

• Question 25:

  For which of the following reasons could an installation be unlicensed at the Product Result level?

  A. The software installation was not completed correctly due to an incorrect workflow set- up.
  B. Software installation records are not associated with a software discovery model.
  C. The software normalization process has not yet run.
  D. The software discovery model is not mapped to the appropriate software model.
  E. The software installation has not been fully reconciled
  E. The software installation has not been fully reconciled

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  Explanation/Reference:

• Question 26:

  A software model can have up to how many catalog items?

  A. 1
  B. 2
  C. 6
  D. 10
  E. Unlimited
  A. 1

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  Explanation/Reference:

  Keep the following in mind when working with catalogs:

  A software catalog is part of a service catalog.

  A product catalog item can be linked to multiple service catalogs and vendor catalog items or to a single model.

  A model can only have one product catalog item.

  A vendor catalog item can only have a single product catalog item.

• Question 27:

  ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

  In which phase is the software running on a device identified?

  A. Classification
  B. Scanning
  C. Exploration
  D. Identification
  C. Exploration

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  Explanation/Reference:

  Four Discovery phases:

  -Scanning: Are you there? How will I classify you?

  Probes and sensors are used

  -Classification: How should I classify you specifically?

  Probes and sensors are used

  -Identification: Have I seen you before?

  Patterns are used (or additional probes and sensors)

  -Exploration: What else can you tell me about yourself?

  Software running on the IP-enabled device is identified

  Patterns are used (or additional probes and sensors)

• Question 28:

  If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

  A. True
  B. False
  B. False

• Question 29:

  What is the definition of Partially Normalized?

  A. A discovery model normalized based on publisher field alone.
  B. The software discovery model has not yet completed its run through the normalization process.
  C. A discovery model was normalized based on publisher and product fields only.
  D. A discovery model was normalized based on publisher, product, version fields.
  C. A discovery model was normalized based on publisher and product fields only.

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-management2/reference/normalization-status.html

  A discovery model is partially normalized based on publisher and product fields only. In this case, the version field is editable and once that information is added the normalization status is changed to Manually Normalized.

• Question 30:

  Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Disregarding on-demand runs for a specific publisher or all publishers, how often does reconciliation run?

  A. Bi-weekly
  B. Daily
  C. Every other day
  D. Monthly
  E. Weekly
  B. Daily

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  Explanation/Reference:

  In many license management tools, automated license reconciliation typically runs daily to ensure that license positions are accurate and reflect recent changes in software usage or installations. This daily frequency helps keep license compliance up-to-date and reduces the risk of non-compliance.