ServiceNow CIS-Software Asset Management CIS-SAM Questions & Answers

• Question 21:

  Which of the following remediation options can be performed on an individual user or device basis? (Choose three.)

  A. Remove Unallocated Installs

  B. Remove Unlicensed Installs

  C. Create Allocations

  D. Remove Allocations

  E. Purchase Rights

  Correct Answer: ABD

• Question 22:

  Which of the following reasons could apply when a remediation option has an `In Progress' status? (Choose two.)

  A. Workflow(s) or process(es) have been initiated to allocate software rights

  B. Rights are now available and can be consumed during reconciliation

  C. Workflow(s) or process(es) have been initiated to purchase software rights

  D. Workflow(s) or process(es) have been initiated to harvest software rights

  E. Customer instance is pending updates to CDS Server

  Correct Answer: A

• Question 23:

  What list can include manual creation, remediation options, and reclamation rules?

  A. Software Models Results

  B. Blacklisted Installations

  C. Removal Candidates

  D. Software Usage

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_ViewSWModelResults.html

• Question 24:

  In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)

  A. Remove Unallocated Installs

  B. Remove Duplicate Allocations

  C. Remove Unlicensed Installs

  D. Remove Blacklisted Installs

  Correct Answer: BC

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMReconciliation.html#d19217e223

• Question 25:

  Which of the following is not a core Software Asset Management function?

  A. Financial Management

  B. Reclamation

  C. Rights Allocation

  D. Inventory Management

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset-management/concept/c_AssetManagement.html

• Question 26:

  Blacklisted candidates are ______________ .

  A. Software installations that are not normalized

  B. Unlicensed and unallocated installations

  C. Software installations not allowed in the network environment

  D. Software installations with low usage

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMOptimization.html

• Question 27:

  Which of the following describes Practical Management within the capability blueprint?

  A. Improve management controls and drive immediate benefits.

  B. Know what you have so you can manage it.

  C. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

  D. Achieve best in-class.

  Correct Answer: A

• Question 28:

  When importing entitlements, a record generates the error, "Publisher Part Number not found". However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

  A. Create Entitlement

  B. Delete

  C. Create Part Number

  D. Reject

  Correct Answer: B

• Question 29:

  Which of the following allocation types are available on an entitlement record in the ServiceNow baseline configuration? (Choose two.)

  A. Device allocations

  B. Country allocations

  C. Company allocations

  D. Department allocations

  E. User allocations

  Correct Answer: AE

  Reference: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/software-asset-management2/task/t_AddAnEntitlementAllocationSAMF.html

• Question 30:

  Which of the following is required to identify users and devices that have the right to use software?

  A. Software License

  B. Software Allocation

  C. Software Model

  D. Software Entitlement

  E. Software Installation

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/track-software-rights.html