ServiceNow CIS-FSM Online Practice Questions and Exam Preparation

ServiceNow CIS-FSM Online Questions & Answers

• Question 1:

  Which operational role is responsible for managing field agent skills?

  A. wm_admin
  B. wm_dispatcher
  C. wm_qualifier
  D. wm_manager
  D. wm_manager

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  explanation:

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• Question 2:

  Which of the following resources are critical for a successful implementation? (Choose ve.)

  A. Chief Executive Officer
  B. Customer Service Agent
  C. Field service manager
  D. Chief Information Officer
  E. Field service agent
  F. System Administrator
  G. Dispatcher
  H. Qualifier
  C. Field service manager
  E. Field service agent
  F. System Administrator
  G. Dispatcher
  H. Qualifier

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  explanation:

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• Question 3:

  If geolocation is not enabled, the agent's starting position for a given day defaults to what?

  A. The last task location for each field agent for a given day
  B. The first task location for each field agent for a given day
  C. The agent's home office location
  D. The geographic coordinates returned from the agent's mobile device
  D. The geographic coordinates returned from the agent's mobile device

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  explanation:

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• Question 4:

  Dependencies can only be set for work order tasks in which state?

  A. Approved
  B. Draft
  C. Waiting Approval
  D. Qualified
  D. Qualified

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  explanation:

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• Question 5:

  How are dispatch groups filtered in the lookup?

  A. By Manager
  B. By Group type
  C. By Group members
  D. By Location coverage
  D. By Location coverage

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  explanation:

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• Question 6:

  Users can be assigned work order tasks and edit these records if they: (Choose two.)

  A. Belong to the Dispatch Group the task is assigned to
  B. Are assigned the wm_edit role
  C. Are assigned the wm_agent role
  D. Belong to the Assignment Group the task is assigned to
  A. Belong to the Dispatch Group the task is assigned to
  D. Belong to the Assignment Group the task is assigned to

• Question 7:

  How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

  A. Configure custom assignment rules
  B. Configure the rejected technician duration system property
  C. Configure unassignment constraints for dynamic scheduling
  D. Configure agent task rejection preferences
  B. Configure the rejected technician duration system property

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  explanation:

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• Question 8:

  Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

  A. At least one task
  B. None are required
  C. At least two tasks
  D. At least three tasks
  A. At least one task

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• Question 9:

  What do you need to configure an appointment booking service? (Choose three.)

  A. Contextual search
  B. A record producer
  C. Appointment booking variable set
  D. A work order template
  E. Recipients list
  F. Publication article
  B. A record producer
  C. Appointment booking variable set
  D. A work order template

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  explanation:

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• Question 10:

  What can customers use on the service portal to view and select available service windows?

  A. Genius bar
  B. Request catalog
  C. Appointment booking
  D. Agent calendar
  C. Appointment booking

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