CIS-FSM Exam Details

  • Exam Code
    :CIS-FSM
  • Exam Name
    :Certified Implementation Specialist - Field Service Management
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :86 Q&As
  • Last Updated
    :May 30, 2026

ServiceNow CIS-FSM Online Questions & Answers

  • Question 61:

    As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

    A. kb_feedback_task_metric
    B. wm_agent_rating
    C. com_feedback
    D. asmt_metric

  • Question 62:

    What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

    A. 75
    B. 100
    C. 50
    D. 25

  • Question 63:

    If geolocation is not enabled, the agent's starting position for a given day defaults to what?

    A. The last task location for each field agent for a given day
    B. The first task location for each field agent for a given day
    C. The agent's home office location
    D. The geographic coordinates returned from the agent's mobile device

  • Question 64:

    Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

    A. wm_agent
    B. wm_qualifier
    C. wm_dispatcher
    D. wm_manager

  • Question 65:

    As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

    A. Time worked
    B. Labor rate cards
    C. Rate types
    D. Time cards

  • Question 66:

    Users can be assigned work order tasks and edit these records if they: (Choose two.)

    A. Belong to the Dispatch Group the task is assigned to
    B. Are assigned the wm_edit role
    C. Are assigned the wm_agent role
    D. Belong to the Assignment Group the task is assigned to

  • Question 67:

    What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

    A. Manual calculations
    B. Pre-defined routes
    C. Straight line estimates
    D. It cannot be estimated

  • Question 68:

    Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

    A. Agent Location History Map
    B. Territory Management
    C. Dispatch Map
    D. My Dispatch Queue

  • Question 69:

    Reactive, Planned, and Predictive are examples of what?

    A. Work order templates
    B. Field service products
    C. Field service models
    D. ServiceNow maturity levels

  • Question 70:

    Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

    A. Type of work not preferred
    B. Skills mismatch
    C. Not a preferred customer
    D. Parts unavailable

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