ServiceNow ServiceNow Certifications CIS-FSM Questions & Answers

• Question 11:

  Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

  A. Field service assignment configuration

  B. Dynamic scheduling system properties

  C. Central dispatch configuration

  D. Dynamic scheduling configuration

  Correct Answer: B

  https://docs.servicenow.com/ja-JP/bundle/utah-field-service-management/page/product/field-service-management/reference/dynamic-sched- system-properties.html

• Question 12:

  As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

  A. Task ordering rule

  B. Task filter

  C. Un-assignment constraint

  D. Matching criteria

  Correct Answer: A

• Question 13:

  What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

  A. 75

  B. 100

  C. 50

  D. 25

  Correct Answer: C

• Question 14:

  As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

  A. Dispatcher Workspace

  B. Dynamic Scheduling

  C. Route Optimization

  D. Geolocation

  Correct Answer: C

• Question 15:

  As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

  A. Weighting

  B. Matching criteria

  C. Un-Assignment constraints

  D. Ordering rules

  E. Ranking method

  Correct Answer: ABE

• Question 16:

  What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

  A. Calc Estimated Duration Assigned to

  B. Process Dynamic Scheduling Auto Assignment

  C. Show Auto Route

  D. Optimize Task Routing

  Correct Answer: D

  The Optimize Task Routing scheduled job is inactive by default. When you set the active field for this scheduled job to true, the job runs every da at 3:00 am system time. An organization may want to vary this by time zone or call it every hour (for work performed in busy cities). The scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically optimizes the routes for those tasks.

  Source : FSM ebook - (p.182)

• Question 17:

  As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

  A. 40

  B. 20

  C. 30

  D. 50

  Correct Answer: D

• Question 18:

  What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?

  A. Task ranking rules

  B. Ranking method

  C. Distance from task

  D. Execution order

  Correct Answer: B

• Question 19:

  When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

  A. Schedules

  B. Assignment filters

  C. Task filters

  D. Agent filters

  Correct Answer: C

  https://docs.servicenow.com/bundle/tokyo-field-service-management/page/product/field-service-management/task/create-dynamic- scheduling-config.html#create-task-filter

• Question 20:

  If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

  A. Latitude and longtitude for Google Maps API

  B. Private Key and Client ID for Google Maps API

  C. Geocoding for Google Maps API

  D. Distance Matrix for Google Maps API

  Correct Answer: A