ServiceNow CIS-FSM Online Practice Questions and Exam Preparation

ServiceNow CIS-FSM Online Questions & Answers

• Question 71:

  As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

  A. Task ordering rule
  B. Task filter
  C. Un-assignment constraint
  D. Matching criteria
  A. Task ordering rule

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  Explanation/Reference:

• Question 72:

  What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

  A. Dynamic Scheduling
  B. Route Optimization
  C. Dispatch Workflow
  D. Appointment Booking
  B. Route Optimization

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  Explanation/Reference:

  https://docs.servicenow.com/fr-FR/bundle/sandiego-field-service-management/page/product/planning-and- policy/concept/c_AutoRouting_1.html

• Question 73:

  What state must a work order request be in to set dependencies for work order tasks?

  A. Draft
  B. Approved
  C. Qualified
  D. Waiting Approval
  E. Awaiting Qualification
  A. Draft

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  Explanation/Reference:

  Dependencies can only be set for work order tasks in the Draft state. https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/planning-and-policy/task/t_SetAnUpstreamTask.html

• Question 74:

  What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?

  A. Bucketing
  B. Domain separation
  C. Domain scheduling
  D. Groups
  B. Domain separation

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  Explanation/Reference:

• Question 75:

  When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

  A. Schedules
  B. Assignment filters
  C. Task filters
  D. Agent filters
  C. Task filters

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/tokyo-field-service-management/page/product/field-service-management/task/create-dynamic- scheduling-config.html#create-task-filter

• Question 76:

  When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

  A. The parts scheduling plugin is activated
  B. The Reserve parts in agent stockroom configuration option is enabled
  C. The field agent has preferred stockrooms defined
  D. The part is available in the agent's personal stockroom
  E. The part is available in the assignment group's stockroom
  B. The Reserve parts in agent stockroom configuration option is enabled
  D. The part is available in the agent's personal stockroom
  E. The part is available in the assignment group's stockroom

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  Explanation/Reference:

  Enable Reserve parts in agent stockroom to automatically reserve required parts in the agent stockroom when scheduling and rescheduling work order tasks.

  Souce : FSM ebook - [ Parts Requirements - (p.96)]

  The From Stockroom field is auto-populated with a default stockroom location, only if the part is available in the agent's personal stockroom or assignment group stockroom. You can specify a different stockroom location, if needed.

  Source : https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/planning-and-policy/task/create-transfer- order.html

• Question 77:

  What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

  A. Knowledge Base
  B. Reports
  C. Contextual search
  D. Filter navigator
  C. Contextual search

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  Explanation/Reference:

• Question 78:

  Which mobile application does field service use?

  A. Now Mobile
  B. Mobile Agent
  C. Mobile Studio
  D. Mobile Onboarding
  B. Mobile Agent

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  Explanation/Reference:

  https://docs.servicenow.com/en-US/bundle/utah-field-service-management/page/product/field-service- management/concept/work-offline-fieldservice-mobile.html

• Question 79:

  Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

  A. Field Service Configuration Business Process
  B. Dynamic Scheduling Configuration
  C. Field Service Properties
  D. Field Service Configuration Add-Ons
  A. Field Service Configuration Business Process

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  Explanation/Reference:

• Question 80:

  What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

  A. Dynamic scheduling
  B. Manual task assignment
  C. Auto-assignment
  D. Workflow task assignment
  A. Dynamic scheduling

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  Explanation/Reference: