ServiceNow CIS-FSM Online Practice Questions and Exam Preparation

ServiceNow CIS-FSM Online Questions & Answers

• Question 41:

  What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

  A. Calc Estimated Duration Assigned to
  B. Process Dynamic Scheduling Auto Assignment
  C. Show Auto Route
  D. Optimize Task Routing
  D. Optimize Task Routing

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  Explanation/Reference:

  The Optimize Task Routing scheduled job is inactive by default. When you set the active field for this scheduled job to true, the job runs every da at 3:00 am system time. An organization may want to vary this by time zone or call it every hour (for work performed in busy cities). The scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically optimizes the routes for those tasks.

  Source : FSM ebook - (p.182)

• Question 42:

  Location, skills, and availability are used to determine what?

  A. The best field agent for a task
  B. Customer preferred technicians
  C. Work order qualification
  D. Agent schedules
  A. The best field agent for a task

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  Explanation/Reference:

• Question 43:

  What state do work order tasks need to be in for dynamic scheduling to assign them?

  A. Quali ed
  B. Ready for dispatch
  C. Pending dispatch
  D. Approved
  C. Pending dispatch

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  Explanation/Reference:

• Question 44:

  How are dispatch groups that can be selected from work order tasks filtered?

  A. By Manager
  B. By Location coverage
  C. By Group type
  D. By Group members
  B. By Location coverage

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  Explanation/Reference:

• Question 45:

  As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

  A. Constraints
  B. Task filers
  C. Task ordering rules
  D. Execution order
  B. Task filers

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  Explanation/Reference:

• Question 46:

  As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

  A. Configure time sheet notifications for manager override
  B. Create a new time sheet policy for the specified field agents
  C. Configure the time sheet portal widget
  D. Activate the FSM with Time Recording plugin
  B. Create a new time sheet policy for the specified field agents

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  Explanation/Reference:

• Question 47:

  Dependencies can only be set for work order tasks in which state?

  A. Approved
  B. Draft
  C. Waiting Approval
  D. Qualified
  D. Qualified

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  Explanation/Reference:

• Question 48:

  What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

  A. SLA status
  B. Age of task
  C. Skills
  D. Task windows
  E. Geolocation
  C. Skills
  D. Task windows
  E. Geolocation

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  Explanation/Reference:

• Question 49:

  What is used to categorize different types of work for time reporting?

  A. Time Cards
  B. Rate Types
  C. Rate Models
  D. Rate Lines
  B. Rate Types

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  Explanation/Reference:

• Question 50:

  When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?

  A. Meter and Script
  B. Duration or Meter
  C. Script and Duration
  D. Duration or Script
  B. Duration or Meter

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  Explanation/Reference:

  Criteria can be duration or meter based and triggered by first occurring condition. You can update any maintenance schedule on an as needed basis. For instance, if the regular interval is due next month, you can select an earlier or later date to change when the maintenance occurs.

  Source : FSM ebook - (p.141)