ServiceNow CIS-FSM Online Practice Questions and Exam Preparation

ServiceNow CIS-FSM Online Questions & Answers

• Question 81:

  In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

  A. Not Assigned
  B. Unassigned
  C. Reassigned
  D. Assigned
  A. Not Assigned

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  Explanation/Reference:

• Question 82:

  Which operational role is responsible for performing work onsite and reporting status?

  A. wm_manager
  B. wm_qualifier
  C. wm_dispatcher
  D. wm_agent
  D. wm_agent

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  Explanation/Reference:

• Question 83:

  How are dispatch groups filtered in the lookup?

  A. By Manager
  B. By Group type
  C. By Group members
  D. By Location coverage
  D. By Location coverage

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  Explanation/Reference:

• Question 84:

  When can work order tasks be dispatched?

  A. Parts have been sourced
  B. Field agent is assigned
  C. Customer books an appointment
  D. Dispatch group is assigned
  A. Parts have been sourced

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  Explanation/Reference:

  "When all of the associated work order tasks are qualified, the state of the parent work order changes to Qualified. If you have already sourced parts and created transfer order lines, then you are ready to begin dispatching the work order tasks to agents." https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/planning-and- policy/concept/c_DispatchWorkOrderTasks.html

• Question 85:

  Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

  A. Field service assignment configuration
  B. Dynamic scheduling system properties
  C. Central dispatch configuration
  D. Dynamic scheduling configuration
  B. Dynamic scheduling system properties

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  Explanation/Reference:

  https://docs.servicenow.com/ja-JP/bundle/utah-field-service-management/page/product/field-service-management/reference/dynamic-sched- system-properties.html

• Question 86:

  Which operational role is responsible for scheduling appointments and assigning tasks to agents?

  A. wm_admin
  B. wm_manager
  C. wm_qualifier
  D. wm_dispatcher
  D. wm_dispatcher

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  Explanation/Reference: