ServiceNow ServiceNow Certifications CIS-FSM Questions & Answers

• Question 81:

  Users can be assigned work order tasks and edit these records if they: (Choose two.)

  A. Belong to the Dispatch Group the task is assigned to

  B. Are assigned the wm_edit role

  C. Are assigned the wm_agent role

  D. Belong to the Assignment Group the task is assigned to

  Correct Answer: AD

• Question 82:

  How are dispatch groups filtered in the lookup?

  A. By Manager

  B. By Group type

  C. By Group members

  D. By Location coverage

  Correct Answer: D

• Question 83:

  Dependencies can only be set for work order tasks in which state?

  A. Approved

  B. Draft

  C. Waiting Approval

  D. Qualified

  Correct Answer: D

• Question 84:

  If geolocation is not enabled, the agent's starting position for a given day defaults to what?

  A. The last task location for each field agent for a given day

  B. The first task location for each field agent for a given day

  C. The agent's home office location

  D. The geographic coordinates returned from the agent's mobile device

  Correct Answer: D

• Question 85:

  Which of the following resources are critical for a successful implementation? (Choose ve.)

  A. Chief Executive Officer

  B. Customer Service Agent

  C. Field service manager

  D. Chief Information Officer

  E. Field service agent

  F. System Administrator

  G. Dispatcher

  H. Qualifier

  Correct Answer: CEFGH

• Question 86:

  Which operational role is responsible for managing field agent skills?

  A. wm_admin

  B. wm_dispatcher

  C. wm_qualifier

  D. wm_manager

  Correct Answer: D